Corporate Sales Partner Relations Manager

Pay range:

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

As a Corporate Sales Partner Relations Manager, you are a multifaceted leader and directly responsible for the relationship with our call center and data entry partners supporting Corporate Sales. 

You will work with partner leadership to execute the channel strategy, deliver results through quality control and proper staffing levels, delivering overall channel success for YETI. You will enforce the standard in which external partners represent YETI by way of customer experience, SLA management and quality review.   

This position works in multiple platforms to identify trends and offer insights to improve our processes. You will take an active part in regular audits of performance of internal and external teams to ensure quality, consistency, and alignment to our SOPs. You have experience resolving complex or unusual requests or problems that require a customized solution. You will help to create and maintain departmental SOPs, talk tracks, and changes to process then communicate those updates to impacted teams. This is a highly cross-functional role where you will engage with internal teams such as Technology, Product, Marketing, and Sales to improve process.  

The candidate must be comfortable hosting and speaking in collaborative meetings when necessary (5-15 people). 

Partner Management:  

• Responsible for relationship of external Corporate Sales staffing partners  

• Serve as the conduit between YETI stakeholders and external partners, setting clear expectations for work outcomes (KPIs) and monitors partner performance over time to improve partner success. 

• Accountable for external partners project resource planning, schedule management, and target results  

• Monitor workload for channel to ensure customer contacts are resolved in a timely manner. 

• Assist with escalated calls and complete escalated workbook to assist with trends and coaching feedback to partner.  

Training:  

• Provide training standards, operating procedures, and talk tracks to all impacted teams 

• Continually improve the content and scope of the available resources for entire team  

• Ensure quality, consistency, and alignment with standards. 

Process:

• Identifies roadblocks to task completion and works to optimize them. 

• Ideate and create seamless customer journeys by prioritizing self-service an