Bilingual Lead Care Manager

Job Details

Job Location: Main Campus - San Diego, CA 92111Education Level: 2 Year DegreeSalary Range: $22.00 - $25.50 HourlyJob Shift: AMJob Category: Behavioral Health Support Staff

By joining the San Diego Center for Children, you will empower children and families through transformative mental health care and educational services.  Our vision is to inspire a world where children and families live joyful, healthy lives.  We serve over 1,000 people every day - are you ready to make an impact?  

 

Join us - and work with purpose!  

 

POSITION BENEFITS

• Team-Oriented, Multidisciplinary Approach
• Ongoing, High-Level Learning and Development Opportunities
• Culturally Diverse Environment
• Joint Commission Accredited Organization
• Comprehensive Health Insurance (Medical, Dental, Vision, Pet)
• Retirement Savings Plan: 403(b) - With Employer Match Up To 3%
• Generous Paid Time Off (Vacation, Sick Leave, Holidays)
• Wellness Programs
• EAP - Employee Assistance Program
• Tuition Reimbursement Or Assistance For Continuing Education
• Employee Discounts
• Employee Recognition Program
• Opportunities For Career Advancement
• May Be Eligible For State Or Federal Loan Forgiveness Programs For Work With Underserved Populations

 

POSITION SUMMARY

Under the direction of the ECM Program Manager, the Lead Care Manager (LCM) provides direct service, as well as coordinates care management and functions as a part of a "Care Team" for the Enhanced Care Management Program (ECM). The LCM oversees specific cases, coordinates health care benefits, provides education and facilitates client access to care in a timely and cost-effective manner. The LCM collaborates and communicates with clients, caregivers/family support persons, and other providers to promote wellness, recovery, independence, resilience, and empowerment, while ensuring access to appropriate services and maximizing client benefit. The LCM also serves as an advocate for clients, an active member of the interdisciplinary team, a liaison with other programs and external health and social service providers in the community.

 

Availability:

- Monday-Friday (8AM-6:30PM)

 

ESSENTIAL ROLES AND RESPONSIBILITIES (Other duties may be assigned)

• Assess client needs in the areas of physical health; mental health; SUD; oral health; trauma- informed care; social supports; housing; vocational/employment; wellness; and referral and linkage to community-based services and supports.
• Oversees the development and implementation of the Individual Care/Health Action Plans.
• Offer services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or community-based services.
• Connect clients to other social services and supports that are needed (e.g., community support group).
• With permission, coordinate/advocate on behalf of client with health care professionals (e.g., PCP).
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction Techniques, and Trauma-Informed Care principles.
• Work collaboratively with hospital staff regarding Transitional Care Planning.
• Conduct outreach and engagement activities to facilitate linkage to the ECM program. Outreach and engagement includes phone calls, mailed information, and community visits.
• Accompany clients to office visits, as needed and appropriate.
• Evaluate progress and update goals.
• Provide mental health promotion.
• Arrange transportation, as needed.
• Complete documentation within timeframes established by the individual action plans.
• Attend weekly staff/team meetings and supervision.
• Attend training as assigned (e.g., MI, ACEs Certification).
• Collect and enter client data as requested

 

SKILLS AND ABILITIES

• Interpersonal savvy, demonstrated by the ability to interact with and influence people to establish trust and build strong relationships.
• Ability to do home visits and outreach.
• Experience with usage of EMR/EHRs/Care Management software.
• Strong organization skills