Director, Sales Operations

What drives you? Maybe you want to make the world a better place. Maybe you want to advance your career and work with the brightest minds in freight technology. Maybe you want to tackle new, exciting challenges while disrupting an industry. If this sounds like you, you’ve come to the right place.

While we're talking about your role in disruption, let's talk about disrupting job search norms. For example, one study found that men applied to jobs for which they met 60% of the criteria, whereas women applied only when they met ALL of the criteria. Here at Flock Freight, we're interested in your inherent abilities, not just the skills you bring from your last role - if you think you have what it takes to succeed in the role but don't check every box, please still get in touch. We'd love to start a conversation with you.

Flock Freight is proud to sponsor H1-B transfers and sponsorship for OPT candidates for certain positions. Please ask your recruiter if your role qualifies! 

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentops@flockfreight.com.

Interviewing is a two-way street, so let’s get to know each other. Here’s a little about us:

• We’re a unicorn. Following our recent Series D funding round, our valuation has surpassed $1 billion
• We’re growing fast — like, speed-of-light fast. In the past year, we’ve tripled our workforce and added thousands of square feet in Encinitas and Chicago
• We’ve got support. Our investors include SoftBank, Susquehanna, Eden Capital, Volvo Group Venture Capital, SignalFire, GLP Capital Partners, and GV (formerly Google Ventures)
• Efficiency is in our DNA. Our mission is to reinvent North America’s $2 trillion freight industry by relentlessly eliminating waste and inefficiency
• Algorithms drive our sustainable shared truckload solution. Behind our carbon neutral shared truckload service is world-class tech (and a lot of sweat)
• We’re taking names. Find us on the CNBC Disruptor 50, SDCE 100, SDBJ Diversity & Social Responsibility, and Fast Company World Changing Ideas lists
• We walk the walk. We make a positive impact in everything we do; our B Corporation certification is proof. We were the first B Corp in our industry 
• We offer a hybrid work environment, and we are intentional about doing it right. Knowing you have a life outside of work, we won’t ask you to do your job from the office five days a week

About the Role:

As the Director of Sales Operations at Flock Freight, you will play a key and strategic role in establishing new methods and systems to achieve growth across Sales and Customer Success, and play a crucial role in growing Flock’s revenue. Through clear communication of goals, process improvements and implementation, and providing advanced data analytics, you will help to support our Sales and Customer Success teams, while also contributing to the overall business growth strategy. This role reports directly to our COO, and will partner closely with Sales and Customer Success leaders. 

To succeed in this role, you will need to be tech-savvy, data-informed, comfortable both working and supervising in a dynamic and ever-changing environment, and have a strategic mindset to prioritize for success. 

You will be the primary business stakeholder on departmental projects and initiatives, including the execution and continued development of the department's technology stack. You will lead regular staff meetings with sales leadership to help ensure alignment with company goals and objectives.

What You’ll be Doing:

• Lead sales forecasting, strategic planning, and data processes used within the sales and success organizations.
• Develop and implement reporting and dashboards to track sales and customer success performance to forecast and target  
• Design and manage incentive programs to drive desired behaviors across the sales and success organization as the business scales
• Partner with key stakeholders to identify lead personas and design strategy around the allocation process 
• Design processes to improve quality and integrity of our sales data, and report on it to make strategic growth decisions
• Use an analytical eye to identify bottlenecks, drive process excellence, and make overall improvements to sales processes 
• Manage a lean but efficient team, including a SalesForce Admin, while remaining hands on with the technology and processes 
• Partner with Marketing lea