Executive Director, Product Management, Platform & Data Services

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Executive Director, Product Management, Platform & Data Services

The Opportunity:

athena’s data platform is at the core of our business, and its future; building our capabilities for industry leading insights about provider performance and behavior, value-based care outcomes, managing bulk data movement across our business and enabling customer service experiences and power users of athena data products. We are seeking a dynamic, customer-oriented product leader to drive business, client service, and technical product management outcomes of our Data Platform, taking advantage of our cloud foundation to create industry leading data products and services. Candidates for the role will be equally grounded in managing large scale data platforms as they are in health care business areas like value base care, care team productivity, and data privacy.

Position Summary:

The Executive Director of Product Management will act as holistic owner of the product that will drive development priorities for their product portfolio. These will include building the product vision; engaging with the customer base to identify and represent the users of the product; making tradeoffs; and setting the priorities for development resource allocation. The Executive Director will interface with key leaders from across the organization to ensure consistency with all athena products and processes and will have a team of 8-10 direct reports (responsible for managing the key areas of the product). This team will be charged with successfully understanding and responding to trends in the marketplace that impact future vision and roadmap of the product portfolio; coaching PMs to build actionable backlogs of user stories for scrum teams; and helping to drive overall growth and effectiveness across the entire product’s scope; partnering effectively with other product leaders to manage internal platform services enabling data products across the organization.

Key areas of responsibility include partnering with engineering on athena’s 3+ PB data lake, data governance tooling, web analytics, ETL process, client facing analytics and reporting, new client data ingestion, and data services operations. Day to day activity will include leading the data platform road map and product management team, business case development, engaging with some of the nation’s leading value-based care organizations, managing relationships with world leading technology vendors, and teaming across service operations, engineering, and design groups.

This is a hybrid role based out of our Boston, MA office.

Job Responsibilities:

Act as Voice of Customer to Help Prioritize Product Vision

• Communicate market and competition for your services; understand what is next and when to stay the course

• Evaluate and respond to top product optimization opportunities from clients

• Define new products and services by outlining approach to achieve desired outcomes within the boundaries of products

• Enforce product boundaries that aligns with product strategy

• Support resolution of product related prospect & client escalations

• Develop perspectives on comprehensive product design, inclusive of software, knowledge, and service

• Collaborate with Cross-Product Management Leaders to align on athena-wide success metrics including gross margin, Net Promoter Score, and KLAS rankings

• Provide partnership and perspective to Product Marketing leaders that help elevate communications to customers and prospects

• Determine strategies for knowledge-sharing between Product Management partners (including key clients, Sales, Account Management, Service Teams, etc.)

Product Roadmap Creation / Collaboration

• Leverage insights and feedback from both clients and internal partners, to streamline process of gathering ideas/inputs that improve holistic product decisions  

• Maintain consistent and cooperative relationships with key network and client stakeholders peer groups included third party vendors and other contributors to ensure effective communication, timely decision making and appropriate escalation paths

• Make critical business decisions including pricing and build vs. buy

• Act as accountable party for long-term portfolio and product strategy

• Define priorities for company release cadence process and work with Product Marketing on proper client and organizational messaging

• Drives results – translates the overall objectives of the organization into actionable, quantitative plans and demonstrates an ability to overcome obstacles to delivery succ