Contracts & Client Support Lead

We are looking for a Contracts and Client Support Lead to work with and support the Business Operations team to manage contracts and support and develop new business.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Contracts Management

• Produce high-quality proposals, Statements of Work (SoWs), and other client sales materials with special attention to messaging and branding.
• Review Master Service Agreements (MSAs), Non-Disclosure Agreements (NDAs), and other legal contracts with legal team and advise on necessary revisions.
• Review and edit reports, service collateral (i.e., templates, pitch decks, data sheets) and other external-facing documentation prepared by SRA team members.
• Collaborate with team members to maintain accurate and concise knowledge and documentation, including developing regular cadence for editing, adding, and/or removing information as needed.
• With the support of senior management, facilitate dialogue with subject matter experts (SMEs) to extract relevant knowledge, ensuring that innovative ideas, good practices, and lessons learned from pursuits and engagements are shared across the organization.
• Drive knowledge awareness and adoption of policy change(s) within the organization to engage and educate team members on available knowledge content and resources. Help build a knowledge sharing culture.
• Provide on-demand support for specific client engagements or projects.
• Manage ongoing maintenance of operational knowledge and documentation and drive continuous improvement. Develop internal policies and procedures for knowledge management. Collect user feedback to update and improve content.
• Develop, implement, and maintain a knowledge management system that improves information organization, standardizes content across platforms, and drives higher user engagement and satisfaction.
• Support implementation of a knowledge infrastructure, using relevant architecture and technologies, to collect, catalogue and store and ensure ease of access of relevant information.
• Identify, classify, track, and maintain operational knowledge and documentation, including templates for internal and external communications and reports, proposals, SoWs, MSAs, standard operating procedures (SOPs), policies, guides, and training materials.
• Prepare clear, concise, and easy-to-understand guides, policies, and instructions for internal use, with an eye toward user needs and level of understanding.

Client and Third-Party Relationship Support

• Build on and maintain ongoing relationships with vendors, clients, and other business connections.
• Keep track of in-progress contract negotiations and proactively engage with clients on upcoming renewal dates.
• Manage client information and document requests for vendor onboarding requirements.
• Register and manage client, vendor, and other business connection portals including dissemination of information internally to the correct stakeholders as appropriate.
• Assist with managing the quote process by drafting, revising, and tracking the execution of quotes for software products or cloud service subscriptions.
• Support development of new industry partnerships and support associated workflows to maintain ongoing 3rd party partnerships.

KM Architecture and Organization

• Manage ongoing maintenance of operational knowledge and documentation and drive continuous improvement. Develop internal policies and procedures for knowledge management. Collect user feedback to update and improve content.
• Develop, implement, and maintain a knowledge management system that improves information organization, standardizes content across platforms, and drives higher user engagement and satisfaction.
• Support implementation of a knowledge infrastructure, using relevant architecture and technologies, to collect, catalogue and store and ensure ease of access of relevant information.
• Identify, classify, track, and maintain operational knowledge and documentation, including templates for internal and external communications and reports, proposals, SoWs, MSAs, standard operating procedures (SOPs), policies, guides, and training materials.
• Prepare clear, concise, and easy-to-understand guides, policies, and instructions for internal use, with an eye toward user needs and level of understanding.

Requirements

This job operates in a professional office environment or remotely as needed/required. This role routinely uses standard office equipment.

Physical Demands

The physical