Salesforce Administrator

About Chad Jones Law

Chad Jones Law isn't your traditional law firm. We're a force of change, propelling forward with purpose. Our office presents an exciting opportunity for employees to carve their path in a firm rewriting the rules. With a history of excellence, we're dedicated to fostering growth, innovation, and a supportive community. We're not a firm that's content with the status quo. We're architects of change and champions of growth. At Chad Jones Law, we believe in making a real difference in the lives of our clients and our community.

Summary:  

Chad Jones Law is looking for a Salesforce Administrator to contribute to our business and how we process personal injury cases by customizing our Salesforce-based application called Litify. This person will  use Salesforce platform, Litify-created, and third-party tools to build & create solutions that solve needs and deliver business value. The Salesforce Administrator will work with internal stakeholders and the Salesforce Architect to define system requirements and customize the platform. 

We are looking for a motivated, proactive and self-starting individual who can help us solve time sensitive issues as well as continue to improve and enhance our Litify/Salesforce platform. As the Salesforce Administrator you will support the team by creating Salesforce reports and dashboards, owning data management tasks, responding to user support requests, designing & testing new features and functionality, and training users in how to use new & existing functionality.  This person should have a strong understanding of the Salesforce platform, a desire to always keep learning, and a drive to create innovative solutions that both solve needs in the immediate and foreseeable future. Additionally, they should be comfortable liaising with users, enjoy learning new business processes to translate them into technical solutions.  

Responsibilities: 

· Serve as point person for day-to-day operations and drive ongoing optimization of our Salesforce platform by responding to issues, helping develop processes and training materials based on best practices, and implementing automation to increase efficiency 

· All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules 

· User support tickets 

· Identify and gather requirements and functionality requests from users and stakeholders 

· Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports 

· Identify unused, underutilized or overutilized platform features and suggest improvements 

· Proactive system maintenance including Security Reviews, Health Check, and Optimizer 

· Creating training materials and conducting training sessions  

Minimum Qualifications: 

· Salesforce product knowledge and at least 1 year of hands-on administration experience 

· Certified Salesforce Administrator  

What Makes You Stand Out: 

· Bachelor’s/Postgraduate degree, or professional qualification & experience 

Additional Salesforce certifications (Advanced Admin, Platform App Builder, Developer I, etc.) 

A high amount of verifiable Trailhead accomplishments 

· Exposure to Litify or experience in legal practice systems 

· Experience integrating and supporting Salesforce platform technology 

· Strong data management abilities 

· Active in the Salesforce Community 

· Demonstrates enthusiasm towards continued personal/professional development  

Knowledge, Skills, and Abilities: