Contact Center Specialist, AM, Facilities- Lakeland

Hours of Work

8:00AM - 4:30PM

Facility

Lak George Jenkins Building / Chart Warehouse B001

State

Florida

Frequency of Pay

Weekly

Travel Frequency

Rarely/None

Minimum Base Pay

22.30

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration.  Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.  

  
Please do not use your Publix email address when applying.  Once your application has been successfully submitted you will receive a confirmation email. 

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

Address

1936 George Jenkins Blvd

City

Lakeland

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Maximum Base Pay

30.70

Required Qualifications

• High School Diploma or equivalent
• 3 years of experience in the customer service field coordinating business activities, such as scheduling and vendor relations OR 3 years' experience in a Publix retail environment
• basic knowledge and understanding of MS Office software and Internet usage.
• knowledge of Facility Services products and services
• experience using Computerized Maintenance Management System (Service Hub) and Crystal Reports (Service Hub Reporting)
• problem management skills
• knowledge of Escalation Process
• knowledge of Publix organizational structure
• Continuous Quality Improvement
• ability to work well with others and be a team member
• show enthusiasm, initiative, and pride in work and
• show commitment to Publix’s mission.
   

Preferred Qualifications

• Associate’s Degree in Business or any other analytical discipline
• 5 years of experience in the customer service field coordinating business activities, such as scheduling and vendor relations OR 5 years' experience in a Publix retail environment

 

Potential Annual Base Pay

46,384 - 63,856

Zip Code

33815-3760

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)