Customer Service Representative

Customer Service Representative

Full-time employment opportunity with a dynamic and multi-faceted resource for economic development in the St. Louis region.

About Us

Since 1950, we have partnered with private and public organizations on hundreds of projects that have created thousands of jobs on both sides of the Mississippi River.

BSD operates with a focus on making a positive impact on the region and the nation, better connecting the Bi-State area to the rest of the world. We are impacting neighborhoods, large and small, in Illinois and in Missouri, with investments that are shaped by our unique perspective of the region and its potential.

Why Work Here

• • Join a company committed to making a positive impact in the community
  • Receive a competitive salary
  • Enjoy comprehensive medical, dental, and vision coverage
  • Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
  • Access supplemental benefits through Unum, including off-the-job accident, critical illness, short-term disability, whole life, and hospital indemnity insurance
  • Participate in our wellness program, which includes free health screenings
  • Use our Employee Assistance Program (EAP) for confidential support and resources
  • Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
  • Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
  • Work out anytime at one of our nine onsite gyms, available 24/7
  • Enjoy free MetroLink and MetroBus access
  • Save with discounted cell phone plans
  • Receive a tool and uniform allowance
  Let us support your well-being and professional growth while making a difference! 

The Role

Performs other miscellaneous duties in the Customer Service section not specifically mentioned above. Such duties may include managing information booth, inauguration of new services, relief duties, bus rider-ship and additional special projects, etc.

Knowledge, Skill, & Abilities

• Knowledge of the St. Louis Metropolitan area, highway/street network and local landmarks.
• Knowledge of basic computer functions.
• Ability to type a minimum of 30 wpm.
• Ability to learn, apply and convey information about the Metro transit system, its fare structure and operating policies/procedures with a high degree of accuracy. 
• Ability to determine efficient routing and scheduling options for customers using specialized computer software.
• Ability to work cooperatively and collaboratively in a centralized call center to meet customer needs with a high degree of professionalism. 
• Ability to demonstrate initiative, use of good judgment, concentrate on the task at hand and perform detailed work.
• Ability to answer a high volume of phone calls under occasionally stressful conditions. 
• Ability to analyze customer issues and problem-solve for customers in a positive and courteous manner.  
• Ability to seek assistance as needed as well as to demonstrate initiative and good judgment.
• Ability to communicate clearly and understandably (primarily orally) with Metro internal and external customers and Agency staff. 
• Ability to understand and follow oral and written instructions and respond positively to supervisory direction.
• Ability to make simple mental mathematical computations and tabulations accurately and with reasonable speed.
• Ability to adjust to changes in work hours.
• Ability to legibly address envelopes to mail schedules, timetable and maps to customers.
• Ability to be a team player, work under pressure and adjust quickly to changes in established policies and procedures.

Pay:  $18.64/Hourly 

Shift: 7am - 6pm 

Experience

Degree: High School Diploma or Equivalent

Years: 1-2 years of exp