Regional Operations Specialist

Regional Operations Specialist 

Pay & Benefits 
$60,000-$65,000/Annually 
 
Benefits available on the 1st of the month, following only 30 days of employment: 

• Medical, Dental, and Vision Insurance 
• Flexible Spending Accounts for Medical Expenses and Dependent Care 
• Short-Term Disability Income Insurance – at no cost! 
• Long-Term Disability Income Insurance – at no cost! 
• Life Insurance – at no cost! *Additional buy-up option available 
• 401K plan with employer match 

Added benefits: 

• Tuition assistance program - up to $4,000 annually 
• $1,000 employee referral rewards 
• 15 PTO days per year 
• 1 volunteer time off day per year 
• Paid holidays and 2 floating holidays 
• 20% rent discount at any Berger community – eligible on your first day of employment 

  Location: Norristown, Plymouth Meeting, Ardmore, West Chester, PA.

Type: Full Time  

 Minimum Experience: Two years of property management experience, high school diploma or GED. 

Role and Responsibilities 
As the Regional Operations Specialist your responsibilities will include:  

• Supports on-site teams with training needs as directed by RPM.
• Resource to the on-site teams for system functions and opportunities.
• Provides coverage for Community Manager/leasing office team members as directed by RPM.
• Monitor, review, and evaluate market surveys for new insights.
• Review and evaluate lead management and recommend actions as needed for optimal lead response and follow up (Neglected leads, lead activity, lead to tour and closing ratio, etc.)
• Review recorded leasing and customer service calls to identify training opportunities and highlight top performers.
• Support strategic action plans for focus property performance improvement within region as directed by RPM.
• Conduct leasing overrides as needed.
• Review monthly commission reports and compare property management software to confirm eligibility.
• Review advertising and social media for content and engagement.
• Review and assist with revenue management pricing recommendations and rate publishing as needed.
• Assist in integration of new acquisitions including participate in due diligence and market research as needed.
• Create social media and Viva Engage posts to celebrate team successes including Employee Spotlight
• Direct regional/multi-site leasing team members as needed.
• Accounts payable functions including review, audit, and processing as directed by RPM.
• Support accounting month end functions including month end checklists and activity, GPR review and corrections, and variance notes as directed by RPM.
• Assist in resolving resident opportunities that escalate beyond Community Manager
• Plan miscellaneous events as needed.
• Regularly monitor and follow-up with Community Managers on Berger U assignments within region
• Provides coverage for RPM as needed · Other duties and projects as needed.

About You 
You might be a great fit for this Regional Operations Specialist role if you have:   

• Well-developed interpersonal, written, and verbal reasoning/communication skills 
• Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment. 
• Be dependable, reliable and follow through on commitments, producing timely work to required or higher standard. 
• Be attentive to detail and monitoring adherence to company standards and policies. 
• Positive, “can-do" attitude, professionalism, and a high level of enthusiasm 
• Demonstrated proficiency with Microsoft Office and general computer skills. 
• Experience with property management software. 
• Knowledge of Fair Housing laws 
• Passion for continuous learning   

Who We Are 
Berger Communities em