Solution Management Senior Specialist

<p>Job Title</p>Solution Management Senior Specialist<p>As a Solution Management senior specialist, you will analyse and prioritise customer requirements and orchestrates all activities to ensure the development of end-to-end solutions (including content, product &amp; services needs).</p><p></p><p>Common accountabilities:<br/><br/>- Has working experience and advanced and specialized technical/functional knowledge in own discipline. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members.​<br/><br/>- Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.​<br/><br/>- Works independently within plan dictated by manager, with some guidance on most complex situations.<br/><br/>Specific accountabilities:<br/><br/>• Analyse and prioritise customer content, product and service requirements, assess value creation potential<br/>• Prioritise investment needs and represent the segment/area/business in the investment committees and Governance Boards<br/>• Document high-level requirements, MVS (Minimum Viable Solution), including end-to-end flows wireframes (for Key Products), data flows and inter-operability needs<br/>• Identify existing portfolio main gaps<br/>• Monitor the budget for area of responsibility including capacity planning with R&amp;D and take corrective actions<br/>• Identify pilots and the expected outcome of involving the customer<br/>• Orchestrate activities to ensure solution delivery, ensuring full inter-operability across the different components<br/>• Ensure internal readiness in terms of training, billing, services through SLAs/OLAs<br/>• Support key adoption and migration projects<br/>• Consolidate and prioritise delivery and support needs, liaise closely with Travel Channels Delivery and Customer Support teams<br/>• Follow-up on budget spent</p><p></p><p>The ideal candidate</p><p>- you have at least 6 years of experience in solution management</p><p>- you have experience of the Travel industry and the travel customer support exposure</p><p>- you like to work in a very international environment</p><p>- you both like technical exposure as well as internal/external customer exposure</p><p></p><p></p><p></p><p>Diversity &amp; Inclusion</p><p></p><p>We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.</p><p></p><p></p><p></p>