Client and Hospitality Services Associate (for a Prominent Law Firm)

Job Title: Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

This Client Services Associate (Hospitality) provides exceptional office, mail, and delivery services, ensuring smooth daily operations across multiple functions. This includes processing and distributing inbound/outbound mail and packages, supporting copy/print operations, maintaining office and supply areas, and assisting with conference and reception needs.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

• Delivers 5-star customer service across all communication channels.
• Handles all aspects of inbound/outbound mail and packages, including sorting, tracking, notifying recipients, and distributing deliveries.
• Supports shipping/receiving operations and acts as the point of contact for mail/package inquiries.
• Performs daily maintenance on office equipment and submits work orders as needed.
• Services barista, pantry, kitchen, and meeting areas; assists with meeting room setups and light maintenance/cleaning tasks.
• Coordinates office moves and ensures common areas are clean and well-stocked with supplies.
• Assists with print/copy jobs and monitors equipment functionality.
• Proactively takes on tasks during downtime and builds strong working relationships.
• Maintains professionalism at all times and trains backup staff on procedures.
• Handles sensitive inquiries with discretion and provides front desk/reception coverage when required.

Competencies:

• Strong verbal and written communication skills
• Excellent hospitality and customer service abilities
• Proficient in Microsoft Office Suite and related systems
• Highly organized with strong multitasking and time management skills
• Analytical and problem-solving aptitude
• Able to work independently with minimal supervision
• Flexible and adaptable to changing needs and priorities
• Professional appearance and demeanor

Qualifications and Requirements:

• High school diploma or equivalent required; 1–2 years of related experience preferred
• Proficiency in computer-based systems used for ordering or scheduling
• Ability to work assigned hours as determined by management
• Adherence to company policies and standards

Physical Demands:

• Ability to lift, carry, or move packages up to 60 lbs. using standard carts.
• Frequent walking, bending, kneeling, standing, or sitting for extended periods.
• Manual dexterity to operate office equipment (phones, copiers, binding machines, etc.).
• Visual acuity sufficient for computer and document work.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

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