Jobs and Careers

Social Work Program Administrator II (Division Director/Section Chief)

Cumberland County, NC

Fayetteville, United Statesfull_timeVerifiedPosted 17 Feb 2026

💰 $152,939/yr($95,587/yr – $152,939/yr)

About the role

Posting number: 202602886

Department: Social Services

Division: Social Work Services/Children

Job classification: Social Work Program Administrator II

Posting type: Open & Promotional

Categories: Social Services, Human Services, Community and Social Services

Summary

*Open Recruitment until Filled*

Position(s) located in the Social Work Services - Children Services Unit.

Examples of duties

he primary purpose of this position is to develop, implement, monitor, and supervise programs within the social work programs to include Children Services & Adult Services Divisions to ensure the dignity and integrity of the children, the parents, the elderly, the disabled, the agency, and the community is preserved. The goals of strengthening family function, preventing child abuse and neglect, providing quality care for children in out-of-home placements, and providing quality care for children in adoptive placements require that services delivered are child centered and family focused. As well preserving the independence, safety and well-being of our elderly, disabled adults, and victims of domestic violence. Upon designation by the Director, this position assures the proper administration of agency’s child welfare, adult services and/or performance management programs, services and personnel to include state and federally mandated programs. The position understands and assures the application of multiple and complex program rules and regulations relating to broad program and fiscal policies that come from state and federal sources. The position represents the agency in complex and challenging relationships with other public organizations, private profit and non-profit organizations, advocacy groups, judges, schools, hospitals, vendors, county government, elected officials and the media.

Duties:The Social Work Program Administrator II position working title could be a Division Director or Section Chief over Social Work Services, Performance Management and/or other Divisions based on the organizational structure of the agency and supervises Program Managers with an average of 3-6 supervisor/staff teams. The Social Work Program Administrator II will oversee the day-to-day operations of a Child Protection and Placement, Adult Services and/or Performance Management division under the direction of a Human Services Deputy Director or agency Director. Social Work Program Administrator II position is responsible for the planning, development, administration, and supervision of multiple child protective services, adult services, and/or performance management units and provides coverage after hours and holidays. The Social Work Program Administrator II is also responsible for the operation of a battered women’s shelter, residential group home, visitation center and/or community transportation services. A Divisions or Section responsibilities may also include the oversight and supervision of Medicaid, IV-E and TANF eligibility determination services including the supervision of income maintenance caseworkers. Division Directors or Section Chiefs over Performance Management oversee the day-to-day operations of the data analytics, quality assurance, training and tracking of state/federal compliance monitoring and corrective action plans for various program throughout the agency.

The Social Work Program Administrator is responsible for setting long-term programmatic and operational goals, as well as the necessary organizational structure and support resources to accomplish those goals. By using information systems within the division/section and within the agency as a management tool, the Social Work Program Administrator plans programs that meet the needs of children, families, disabled adults, and the elderly. The Program Administrator initiates and participates in the development and implementation of mechanisms to generate management reports which reflect program and staff effectiveness, such as practice standards, reporting systems, fiscal accountability, training, and other quality assurance measures.

The Social Work Program Administrator works with the Program Managers to develop programs consistent with statute and state policy and procedure; revises external guidelines to meet the needs of children, families, disabled adults, and the elderly when changes occur, and advocates for legislation that would strengthen programs that already exist or would allow for the development of programs to meet specific needs. Program Administrators may also work with internal stakeholders in all areas of the organization related to the overall performance, continuous quality improvement and effective/efficiency of the agency.