Global Payroll Customer Implementation Success Manager

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.   If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

This role offers the opportunity to be an early and critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team. You’ll gain exposure to complex HR, payroll, and compliance environments across multiple states and industries, with continuous opportunities for growth and learning in a fast-moving, scaling environment. You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work. Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR platform for global businesses.

Implementation is a key differentiator for Remote’s PEO offering. As a PEO Implementation Specialist, you will guide clients through a seamless transition into Remote's co-employment model. You’ll serve as the main point of contact during onboarding, ensuring each client’s payroll, benefits, tax, and HR needs are met through customized implementation plans. This role requires a deep understanding of PEO operations, strong project management, and a commitment to exceptional customer experience.

What you bring

• 2+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS or HR/PEO environment
• Demonstrated project management skills with the ability to manage multiple concurrent client timelines
• Clear, empathetic communication skills with a focus on proactive client guidance
• Strong cross-functional collaboration abilities, particularly with Sales, Product, and Operation

Bonus

• 1+ years of experience working directly with PEOs or in a customer-facing HR, payroll, or benefits role
• Familiarity with co-employment structures, payroll tax obligations, and benefits administration

Key Responsibilities 

• Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding.
• Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria.
• Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services.
• Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements.
• Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities.
• Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale.

Practicals

• You'll report to: Senior Manager, Operations (PEO)
• Team: Global Payroll Implementations
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; USA
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with Director of Global Payroll Experience
3. Interview with Staff Product Manager
4. Interview with Hiring Manager 
5. Bar Raiser Interview
6. Prior employment verification check 

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practi