FT Public Safety Supervisor

POSITION:              Public Safety and Security Supervisor

DEPARTMENT:      Operations

REPORTS TO:        Director of Operations

FLSA STATUS:       Full-Time / Hourly / Non-Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

This position is responsible for promoting public safety and security throughout the Wilmington Convention Center premises to ensure the safety and protection of clients, guests, employees and physical property.

Essential Duties and Responsibilities  

PUBLIC SAFETY

• Enforces public safety policies and procedures during facility operating hours.
• Conducts interior and exterior rounds and reports any unusual issues or incidents.
• Reviews and analyzes event resumes and develops appropriate public safety plans accordingly.
• Leads and directs contracted security personnel in support of scheduled events.
• Provides safety escorts for both public guests and clients, as well as staff members as requested.
• Documents all notable incidents in the appropriate logbooks. Participates in incident investigations as needed.
• Directs visitors, vendors, deliveries and related personnel to proper areas, notifying appropriate personnel of arrivals and departures.
• Monitors persons on the premises to determine if they possess proper identification and are authorized to be present on WCC premises.
• Performs crowd and traffic flow controls within the facility during scheduled events.
• As a member of the facility emergency response team, responds to emergency situations and alerts the appropriate public emergency response team(s).
• Investigates client or guest complaints pertaining to safety and/or security in conjunction with contracted security personnel.
• As a member of the WCC Safety Team, conducts regular safety inspections and assists in the implementation of any corrective actions to be taken. 
• Assists in the development and delivery of facility safety exercise training, to include bomb threats, active shooter, fire drills, and inclement weather.

FACILITY SECURITY

• Opens and/or closes the WCC building on scheduled workdays.
• Maintains and monitors all physical security equipment, such as key control, badge access and video surveillance systems.
• Secures locations and prohibits access to unauthorized personnel, and challenges unauthorized personnel in restricted areas.
• Enforces security policies and procedures associated with crime prevention and building protection.
• Liaisons with local first responders as required.

Leadership & Administration

• Ensure a secure, customer-focused environment for tenants, patrons, and staff.
• Supervise, train, and evaluate Security Staff; oversee payroll and scheduling.
• Review staff performance and recommend disciplinary action when needed.
• Develop and implement policies, procedures, and training programs.
• Participate in event planning and coordinate with law enforcement.
• Monitor and evaluate security operations for efficiency and quality.
• Manage Security Command Office operations.

Operational Support

• Intervene in disturbances to maintain order.
• Assist management with sensitive, urgent, or high-priority security tasks.
• Collaborate with other departments as needed.
• Ensure compliance with appearance and professional standards.
• Maintain flexibility to work nights, weekends, and holidays.
• Perform other duties as assigned.

SUPER