Business Analyst-Project Health Check

Company Description

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

ABOUT THE OFFICE OF INNOVATION & TECHNOLOGY (OIT)

The Office of Innovation & Technology serves as the City of Philadelphia’s central IT agency, led by the Chief Information Officer. OIT is responsible for:

• Leading enterprise-wide technology strategy • Managing secure, modern, and reliable digital services • Improving the value and performance of the City’s technology investments • Supporting cybersecurity resilience and continuity of operations • Enhancing how residents, businesses, and visitors interact with government

OIT works to deliver a more modern, accessible, and service-oriented digital government.

Job Description

The Business Analyst – Project Health Check plays an important role in supporting OIT’s project governance and portfolio management efforts. In this role, you will help manage and assess the health of technology projects, provide data-driven insights, and support leadership in making informed decisions.

This position is ideal for a detail-oriented analyst who is comfortable working with data, collaborating across teams, and contributing to process improvements in a dynamic public-sector environment.

ESSENTIAL FUNCTIONS

Business Process Discovery & Management

• Lead requirements gathering, including interviews, workflow analysis, and business process mapping • Translate business needs into clear use cases, user stories, and feature requirements • Evaluate existing processes to identify opportunities to enhance, modernize, or streamline workflows • Partner with technical teams to ensure alignment between requirements and solutions • Research emerging technologies and assess their applicability • Support planning and development of new or enhanced IT services and service bundles • Conduct initial testing of enhancements and coordinate secondary validation with SMEs • Contribute to project and portfolio management processes • Promote continuous improvement and champion new ideas grounded in user needs

Project Governance & Portfolio Support

• Support the PMO’s Project Health Check process, including data collection, validation, and analysis • Assess schedule, scope, budget, and risk performance metrics to identify trends or issues • Develop dashboards, reports, and scorecards to communicate portfolio insights • Prepare summaries and materials for leadership and governance meetings • Maintain accurate documentation in PMO tools (such as SharePoint or Smartsheet) • Assist with RFI/RFP processes, including document preparation and evaluation support • Support coordination of unitary contracts, including tracking service orders related to: –Staff Augmentation – IT Implementation – Enterprise Planning & Architecture

Relationship Management

• Build strong, collaborative relationships with departmental partners and OIT teams • Serve as the primary point of contact for assigned business process areas • Conduct recurring stakeholder check-ins, planning sessions, and priority-setting meetings • Advocate for customer needs within OIT and ensure transparent communication • Monitor project status, service delivery, and stakeholder satisfaction, reporting regularly to PMO leadership

KNOWLEDGE, SKILLS & ABILITIES

• Ability to translate business needs into clear technical requirements • Strong analytical and strategic thinking skills • Excellent communication skills, especially explaining technical concepts to non-technical audiences • Ability to build trust and collaborate across diverse teams and environments • Experience researching technologies and informing decision-making • Strong organizational, documentation, and problem-solving skills • Commitment to innovation, transparency, accessibility, and inclusive digital service delivery

Qualifications

• Bach