Operations and Sustainment Support Engineer

Operations and Sustainment Support Engineer

Job Category: Engineering

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Continental US

Anticipated Posting End: 11/15/2025

CACI's SAFFIRE team is seeking a highly motivated Operation and Sustainment Engineer to help manage critical Intelligence solutions for our intelligence community (IC) customers. You will be a critical element, working closely with users, our user support team and CACI’s development teams ensuring that systems supporting the national security of our country remain available to their user base. As our Operations and Sustainment Systems Engineer, you will have the opportunity to primarily support a user base consisting of geospatial and imagery analysts.

SAFFIRE is at the forefront of developing and operating state-of-the-art of Geospatial Intelligence analysis software. The SAFFIRE team builds and maintains an exceptionally powerful platform enabling our users to address challenging real-world problems by converting disparate data into actionable information. The team is deeply passionate about its mission and takes tremendous pride in our work. We work directly with operational users to design, develop, and maintain capabilities that empower analysts to create actionable intelligence from the massive volumes of Geospatial Intelligence data to give our intel and combat organizations the decision advantage over our near-peer adversaries. This is a unique opportunity that offers the chance to expand your skillset by combining your analysis experience with Operations and Sustainment. You will gain valuable cross-functional knowledge and enhance your expertise in both areas.

Responsibilities:

• Manage existing cloud systems.

• Perform software deployments, system configuration, system tuning, patching, and system monitoring and troubleshooting.

• Provide technical support and troubleshooting for end-users who have questions or issues related to Geospatial Intelligence software applications, hardware, or other technology-related problems.

• Work in a team environment to solve complex problems including close collaboration with development engineers to properly diagnose and fix complicated technical issues.

• Work in a team environment to solve complex problems including close collaboration with development engineers to properly diagnose and fix complicated technical issues.

• Thrive in a fast-moving environment and enjoy learning new technologies and overcoming new challenges.

• Respond to incoming customer calls, emails, or tickets in a timely and professional manner.

• Record and track all customer interactions, issues, and resolutions using Jira or Service Now software and tools.

• Communicate effectively with customers to gather information and determine the root cause of issues or problems.

• Continuously improve personal and team technical skills through training and self-study.

• Be able to support a 24x7 on call rotation.

Qualifications:

• Active TS/SCI Clearance with a polygraph (or agreement to take poly when requested)

• Typically, a bachelor's degree is required. However, if you have relevant experience, that can be substituted for the degree.

• You must have a minimum of five years’ experience.

• Experience with Amazon Web Services or other cloud-based technologies.

• Experience with Linux or other POSIX type operating systems.

• Experience with Agile Methodologies.

• Strong organizational skills and attention to detail are necessary for this job.

• Experience in analytical work in the Intelligence Community. This work can be in either Imagery Analysis or Geospatial Information Systems (GIS), or a combination of both.

• You must be able to obtain Security+ within 6 months of start date.

Desired:

• Previous experience supporting both DoD and IC customers, to include interactions with community seniors and military officers.

• Experience with Structured Object Management (SOM), GIS, and WATCHMAN. • Experience with Kubernetes or other containerized applications.

• Experience with GitOps.

• Experience with Atlassian tools.

• Continuous Monitoring Solutions – Elastic, Grafana, Prometheus.

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest prioritie