Manager Service

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

The Service Manager will manage all transport operational activities at the designated site to ensure the effective utilisation of vehicles & service delivery, the management of customer expectations in a compliant and customer friendly manner.

They will represent the logistics interests of the company in a specific business market area and is responsible for the planning, administration, monitoring and optimizing the operational performance of all multi-site branch specific aspects (investments/resources). 

The Service Manager maintains and enforces company policies, standards, and practices and ensures consistent implementation and adherence to the Company’s Mission, Vision and Values. 

This role will be required to provide out of hours on call duties, on a rota basis as required.

Key Job Activities:

The Service Manager will provide strong inspirational leadership to the operational team at their designated sites, as well as playing a key role in the sites vision in continuous improvement and retaining high levels of engagement. 

 

Ensure that company principles and standards are adhered to with respect to all personnel, resources, procedures and practices. 

 

Lead the transport operations in line with appropriate legislation including ADR, H&S, maintenance, standard operating procedures, working time directive and ‘O’ Licence requirements. 

 

Planning and delivery of operational transport activities through your Transport Teams, to ensure a high level of service is provided to the customer.  Ensure adequate cover is provided to make sure that customer service needs are met at service locations as required. Oversee or identify, build, plan and review routes for driver personnel, ensuring efficient route density provisions, customer service collections and KPI targets are attained

 

Ensures that Health & Safety standards and training are maintained and adhered to according to Stericycle policies and statutory requirements.

 

Accountability for overall productivity within the operation, ensuring that activities are cost effective and levels of resource are managed effectively.  Budgetary responsibility for the sites, ensuring costs are managed in line with P&L expectations.  Ensure that the site teams are engaged in supporting the financial requirements and goals of the business including effective cost control, supporting AR functions, revenue and profit.

 

Maintain communications and personal contact with staff, as appropriate, to ensure the effectiveness of operations support. 

Education:

Required Education:  High School or equivalent

Preferred Education:  Associate's or equivalent

Experience (EMEAA):

Multi-site and remote Management experience is required.

Experience of managing KPIs and P&L.

Experience of managing and routing a multi-truck fleet.

Thorough knowledge and hands on experience of working at a similar senior level within a complex transport function, ideally within a waste or B2B operation.

CPC Essential.

ADR licence would be advantageous.

COTC would be advantageous.

A passion for encouraging teamwork, with an innovative appro