IDVA-FIELD VETERANS SERVICE OFFICER (MADISON)

Agency: Department of Veterans' Affairs
Class Title: VETERANS SERVICE OFFICER - 47800 
Skill Option: None 
Bilingual Option: None 
Closing Date/Time: 10/03/2025
Salary: $4,954 - $6,894/Monthly; CBA language applies; Anticipated starting salary $4,954/monthly
Job Type: Salaried
Category: Full Time 
County: Madison
Number of Vacancies: 1
Plan/BU: RC028 Paraprofessional Human Services Employees, AFSCME

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  50137 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

• Acts as Service Officer for the Field Services Division within the IL Department of Veterans Affairs whilst managing the operation of a field office, with emphasis on claims and the origination of appeals.
• Advocates for veterans, retirees, spouses and dependents regarding applicable benefits.
• Serves as liaison with various county, state, and federal agencies, in establishing veteran’s entitlements to benefits, resources and services.
• Represents the IL Department of Veterans Affairs at various community affairs and public events, explaining the functions of the IL Department of Veterans Affairs.
• Trains and/or assists in the training of newly appointed Veterans' Service Officers.
• Performs other duties as required or assigned within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to two (2) years of college with emphasis in business administration or public administration
• Requires an honorable discharge from service in the Armed Forces of the United States(during a recognized period of hostilities). The veteran must have served during a time of hostilities with a foreign country, and must meet one or more of the following conditions:
  • The veteran must have served a total of at least 6 months
  • The veteran served for the duration of hostilities regardless of the length of engagement
  • The veteran was discharged on the basis of hardship
  • The veteran was released from active duty because of a service-connected disability and was discharged under honorable conditions

Preferred Qualifications

• Extensive knowledge of the department's veterans’ programs and the operating policies and procedures
• Extensive knowledge of the benefits and services available to veterans, their spouses and family, and the federal and state laws and regulations governing their administration
• Working knowledge of office management skills and techniques
• One (1) year of experience managing an office efficiently and effectively, to provide services to military personnel, veterans, their dependents and/or survivors, and to maintain records as required by the agency or organization
• One (1) year of experience establishing and mainta