Sr Manager, CSS Global SaaS & Apps Delivery

The TAM Sr Manager will have leadership and management oversight of the delivery  teams including TAMs and/or Support Engineers responsible for providing customers  with the guidance and support needed throughout the full Oracle product life cycle of  implementation.  The key focus is to ensure successful and most effective use of Oracle’s  products and retain existing ARR and expansion. Prior experience to recruit, retain,  develop, coach and empower to achieve Top Performance.  Delivery Leader manages multiple Account teams and/or Technical delivery resources to exceed defined customer  objectives.  Strong client Executive and LOB communication essential.  The successful candidate will be familiar with Journey to Cloud and Cloud business transformation  including Managed Services for Cloud, On-Prem and Hybrid Environments.  Knowledge of Infrastructure, SaaS and PaaS environment/architectures important for  success. Experience running and maintaining Operations Services, leading delivery  teams for positive client business outcomes and operating in a heavily matrix  organization with strong collaboration and communication skills.   Responsible for driving a high degree of satisfaction with Oracle's products and related  implementation services and ensuring referencability for continued profitable revenue  streams over the long term. Emphasis on communication skills, relationship building,  customer management and critical issue management. It is important to note CSS  manages customer’s production environments, so a managed services background is  critical. As a Sr Manager, this position is accountable for assisting in the creation of strategic  objectives, operational performance, quality and budgetary objectives set for the entire  business unit, while assuring the highest level of customer satisfaction.  Establishes course of action for the Line of Business. Collaborate with senior executives to ensure  proper utilization, budgetary and performance goals are met, while being accountable  for overall customer satisfaction and Oracle success. Creates the environment for team  success today while developing new strategies for future growth. Defines business  models in a variety of situations and industries that have a transformational impact on  customers and Oracle. Solves very complex problems which require breakthrough ideas  and/or unique solutions. Very high complexity with unique solutions required (no  precedent) with multi-region implications.    #LI-VC7 Year One Critical Success Factors

• Meet or exceed revenue targets
• Account growth by partnering with Sales
• Meet or exceed margin expectations
• Retain key resources and backfill when necessary
• Scale and build teams to handle critical issues
• Build senior strategic relationships within the assigned account base
• Successfully reach across multiple BUs and Customers to drive positive results
• Highly effective alignment with internal and external executives

  The ideal candidate will have experience leading differentiated services, support and  product sales and delivery to address strategic customer segments and preferably has  cloud experience. Ideally, they will be a creator, builder, analyzer, optimizer – someone  who instinctively analyzes results to determine how to make them better.   Key Skills and Qualifications: 10+ years proven experience working in cloud computing or enterprise technologies at scale. 7+ years of demonstrated knowledge of systems, applications, and technology providers, with the ability to understand business and technical requirements, capabilities, and offerings.  Oracle product knowledge and experience preferred 6+ years of successful management experience, including 5+ years as a senior leader. Definable and demonstrated experience in managed services who is well versed in legacy, SaaS, hybrid and IaaS technologies and services with experience working with C-suite across various industry segments. Passion for, and ability to have, cross-industry consultative conversations regarding business challenges and opportunities while building trusted advisory relationships with customers. An entrepreneurial leader who is enthusiastic, high-energy, and visibly passionate about building, inspiring and galvanizing an organization for rapid growth. Hands on – not just a leader/talker but also wants to roll up their sleeves to get the job done right. Excellent track record of consistently meeting financial and management targets while delivering increasing results and profitability through individual and team efforts with rapid opportunity prioritization. Demonstrated leadership and people management skills wit