Associate Customer Success Specialist

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Are you interested in breaking into tech sales and support? Diligent Academy was designed to create a new pathway to do just that! 

In partnership with SVAcademy, you’ll get access to training, a supportive community, on-the-job coaching and the opportunity to apply for Associate Customer Success Specialist roles with Diligent. 

Associate Customer Success Specialists support our client service offerings by delivering high quality outputs in a fast-paced environment. In this role, you will join a group that is passionate about living Diligent’s corporate core values and providing exceptional customer experiences for our core brands. You will be an integral part of the early stages of the client onboarding process and will fully support our Implementation process and offerings. You will be responsible for all aspects of client site set-ups during the onboarding process including data collection and preparation, site management, data entry, site population, site configuration and set up.        

Key Responsibilities 

• Support the Services and Customer Success Teams with first level technical support during and after the implementation 

• Fulfill service desk requests 
• Populate, update and manage client sites 
• Populate, update and run reports from CRM system 
• Assist with highly sensitive requests or issue escalations as needed 
• Daily data entry and administration support to the team. 

• Daily usage of CRM system (knowledge of Salesforce is beneficial) 
• Provide support and password resets for clients 

 Required Experience/Skills: 

• 1+ years data entry, data analysis and/or customer service experience 
• Experience working with Microsoft Office Suite applications including Word, Outlook, Excel, and PowerPoint  

• Meticulous, ensuring accuracy and the delivery of a high quality of data  
• Resourceful, analytical with strong problem-solving skills 
• Excellent verbal and written communication and interpersonal skills 
• Ability to always work in a courteous and professional manner 
• Ability to work in a fast-paced environment and prioritize multiple tasks 

FLSA Status: Non-exempt 

 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

 

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do