Michigan Claim Support Assistant II

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Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Position Description

The Auto Club Group is seeking a prospective Michigan Claim Support Assistant II who will provide support to the Claims department by completing functions that require an advanced understanding of concepts, processes and the organization and workflow for one or more Claims lines of business and one or more claim systems. Work independently with limited supervision to complete functions that may require analysis, research, calculations, or the synthesis of information from multiple sources. Receive inbound and make outbound customer phone calls to resolve claims needs. Review claim documents for accuracy and determine the next action within the process. Train less senior staff members in departmental process and procedures. May be assigned tasks normally handled by the lower-level staff when necessary.

• Process paperwork for outgoing checks

• Investigate stop pay requests for accuracy

• Accurately allocate funds to correct coverage in the appropriate Claim system

• Review checks and attempt to resolve prior to release of funds to the state for all claim systems, including redeposit funds to claim systems/accounts to avoid improper esheatment

• Review and research activity associated with positive pay processes

• Research incoming checks for proper allocation and process deposits including balancing accounts and resolving allocation issues

• Balance and reconcile all claim deposits

Required Qualifications (these are the minimum requirements to qualify):

Education:

• High School Diploma or equivalent or three years of experience in processing, customer service or business administration

Experience in:

Extensive Experience with proven success in the following:

• Working with P.C. software applications

• Maintaining accurate files and records

• Identification, investigation, and resolution of complex problems

• Processing transactions and posting to appropriate accounts

• Organizing and prioritize multiple tasks

• Communicating effectively (oral and written)

• Using automated processing and computer systems

• Gathering data and preparing reports

• Auditing records, products, and computer files

• Compose routine correspondence including letters and memos

Knowledge of:

• Claim processing functions

• Claim processing system

• Claim processing policy and procedures

• Data processing techniques

• Techniques used to audit data

Skills and Ability to:

• Successfully complete General Claims Training

Preferred Qualifications:

• Prior banking or accounting experience

• Detail Oriented

• The ability to remain organized and work on multiple tasks simultaneously

Work Environment

• This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

This position will be required to report in office as outlined by the management team on a rotating basis. Reporting schedules will be given by management and determined by work assignments. Candidates must reside within a commutable distance to the ACG Administrative Office Building located at:

1 Auto Club Drive

Dearborn, Michigan 48126

With our powerful brand and the mentoring we offer, you will find that your position as a Michigan Claim Support Assistant II role can lead to a rewarding career at our growing organization.

How you will benefit:

The ACG Michigan Claim Support Assistant II will earn a competitive salary of $18.50 - $21.00 an hour with an annual bonus potential based on performance.

• Excellent and comp