Residential Guest Services Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Residential Guest Services Attendant to join our talented team!   

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here. 

 

About the role 

Basic Purpose: The Residential Guest Services Attendant will work closely with the Residential Concierges being a reference point for arrival and departure; ensuring that all residents' deliveries are delivered promptly; assisting with “While you are away” Housekeeping; conducting property walks; escorting vendors. The Residential Guest Services Attendant will also respond to requests in a timely and efficient manner set forth by our core standards. The Residential Attendant will also be flexible in handling other duties related to the Residential Concierge department that will be assigned by the Residential Concierges. 

 

What you will do 

• Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified in the Residence Unit Admittance Forms 

• Provide information regarding residential and/or hotel/resort events, services and amenities 

• Assist homeowners transporting items to and from private storage if requested 

• Conducting regular property walks and recording maintenance observations in GH  

• Assisting with “While you are away” housekeeping services 

• Escorting Vendors and contractors into units and supervising the work 

• Assist in Residential Lobby service - answer telephones at the residences concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums 

• Perform any special projects deemed necessary by your direct supervisor/concierge or Residential Leader 

• Relocate Resident’s vehicles during parking maintenance 

• Handle all Owner interaction with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the