Lead Coordinator, Learning Development & Delivery

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Sonexus Health Pharmacy Services, our non-commercial specialty pharmacy, is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

What Learning Development & Delivery contributes to Cardinal Health:

Learning develops, deploys and evaluates learning solutions to support employee development and build organizational capability in alignment to business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. This function also manages trainings provided by third parties and partners with leaders and subject matter experts within functions and business units to deliver learning.

Learning Development and Delivery provides instructor-led trainings and manages training processes to maximize the value that employees gain from learning solutions. This job family delivers training materials including presentations, guides and manuals, and course evaluations and coordinate training schedules based on training needs.

Shift: Monday-Friday, 9:00am-6:00pm CST or until the work is complete

Responsibilities:

• Conduct, classroom/hands on, New Hire training
• Implement 30-day, 60-day, and 90-day Training program
• Point of contact regarding myLearning/mySpark and Learning & Development matters
• Primary contact to learn new products and their rules/regulations then communicate those changes to the broader team
• Monitor myLearning/mySpark training requirements including complete, incomplete and overdue items
• Pull training files/history to assist in audits
• Assist in retraining, when necessary
• Create tests or knowledge checks to measure and ensure information retention
• Conduct monthly team huddles (Onsite/Virtual) with corresponding PowerPoint presentation to all team members (RPH, Processing Technicians, Scanning Technicians and Warehouse Associates)
• Support Learning Business Partner on deploying learning strategy
• Evaluate learning results; suggest modifications to curriculum as needed
• Create and update job aids, presentations, user and quick reference guides, and assessments as needed
• Remains current on training industry trends and incorporate them into training strategies as appropriate
• Desire and ability to grow Learning Business Partner skill set (identifying training opportunities, consulting with client on business goals, and performance improvement mindset); open to feedback and coaching from learning leadership and the business
• Assist and support the Warehouse Associates, Scanning/Processing technicians when not facilitating training
• Attend and document meetings (Champions Committee) as needed.

Qualifications:

• Registered Technician Trainee license or Registered Pharmacy Technician from the Texas State Board of Pharmacy required
• 2+ years’ experience in related field, preferred
• Experience in virtual and in-person facilitation including proficiency in Zoom and Teams preferred
• Strategic thinking to ensure learning experiences are designed and delivered to address learners with various levels of program/product/industry knowledge/education
• Demonstrates knowledge of adult learning theories, principles and concepts, andragogy, instructional design theory, measurement and evaluation methods
• Microsoft Office Proficiency
• Ability to work in a fast-paced, collaborative environment and deliver quality results within aggressive timeframes

What is expected of you and others at this level:

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy