(Senior) Account Executive – Norway

(Senior) Account Executive
Oslo, Norway
50% basic/ 50% commission

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

The role:

The Norwegian market hasn't had a dedicated New Business AE for a couple of years now as we've historically had a very strong market share of typically SMB customers. However, having bolstered our offerings with the additions of 2 major AI-focused solutions last year through acquisition, we are much better equipped to support truly Enterprise level organisations and see there is a lot of potential for further expansion in Norway.

Which is where you hopefully come in! Making Norway's biggest organisations aware of Puzzel's industry-leading portfolio of end-to-end customer contract solutions to enable them to provide a world-class calibre of customer service/experience.

What we’re looking for 🔎

Character and Intelligence
We look for candidates who display integrity, resilience, and the ability to adapt quickly. Their intellectual curiosity and problem-solving skills should also be evident.

Track Record
Candidates must have a proven track record of success in a new business, quota-carrying role.

Ideally, we are looking for individuals with experience handling an annual quota of approximately 5-8 million NOK, largely (if not all) self-generated.

Scale & Complexity

Candidates should demonstrate proven success with complex sales cycles over several months (Puzzel average is 6-9 months), involving multiple stakeholders and a complex, multi-layered SaaS offering with various products/features and pricing structures.

Methodology:

We sell under MEDDPICC with Challenger methodology. Even if candidates haven’t been trained on these specifically, ideally they’ll have used something else and will be able to confidently talk through a robust, structured, sales methodology.

Coachability

We look for candidates who are not only results-driven, but also open to feedback and continuous learning. A strong sense of coachability is key, especially as we continue to grow and evolve our strategies.

Key tasks:

• Building and nurturing relationships with customers or creating business opportunities from scratch – it’s important to highlight that you’ll be managing the full sales cycle from prospect to close, before passing onto the implementation/Customer Success team.
• Initiating and leading activities that contribute to goal achievement for growth and profitability in the portfolio
• Conducting activities such as demos and presentations
• Performance and budget responsibility for your own portfolio
• High self-motivation and being able to implement a structured way of working
• Thoroughly understand the customer’s needs, business, and processes
• Working under pressure and to deadlines
• Interacting with clients and customers both internally and externally
• Making the most of our systems and automated sequences to minimise manual work and continued best practice for RevOps (Salesforce and Outreach in particular)

The must haves 💪

• Technological understanding and interest in the field of cloud-based services
• 3-5 years’ SaaS, CX or any other complex solution-based sales experience
• Strong new business experience
• Experience working with structured sales methodologies/cadences & sales pipelining
• Proactive/ hunter mentality
• MEDDPICC/ Challenger or similarly robust methodology
• Fluent in Norwegian and English

The nice to haves ➕➕➕

• Exposure to an international environment
• Additional Nordic language skills
• CCaaS / competitor industry experience

We will, however, consider those with limited experience with the right attitude and character traits.

The location

This role will be based at our Oslo HQ, with employees typically do