Seasoned Commercial HVAC Technician

Job DetailsLevel: ExperiencedJob Location: Starnes Lebanon - Lebanon, VA 24266A FirstCall Mechanical Company

SEASONED COMMERCIAL HVAC TECHNICIAN 

Location: Lebanon, VA

WHO IS FIRSTCALL MECHANICAL?

Starnes is a commercial and industrial HVAC services provider in the Lebanon metro area. Founded in 1975, Starnes partnered with FirstCall Mechanical in 2023.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW 

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:  


Competitive Weekly Pay 
Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans) 
Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability 
Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans 
Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program 
Generous Referral Bonus of $2,500 per referral 
Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances


POSITION OVERVIEW

We are currently seeking an experienced Commercial HVAC Service Technician to join our fast-growing team. The ideal candidate will have a can-do attitude and strong problem-solving skills, as well as an active EPA Certification. 

JOB RESPONSIBILITIES



Diagnose causes of problems and/or failures in heating/air conditioning systems, refrigeration systems, and food service equipment, for the purpose of identifying equipment and/or systems repair and/or replacement needs with no mistakes/callbacks


Perform maintenance and service repairs, install new units, or replace parts of existing units according to specifications of 15 tons+


Maintain larger PM contracts with more than 5 units


Repair or replace defective parts in units and equipment and their controls


Service and troubleshooting mini-splits and/or replacing smaller RTU’s and mini-splits for 15 tons or less


Communicate with Dispatch to ensure completion of scheduled jobs


Maintain preventative maintenance schedules and procedures for customers


Provide elite customer service to every customer encountered



ACCOUNTABILITIES



Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry 


Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs 



ORGANIZATIONAL ALIGNMENT 

This position reports to the local Branch Manager and is responsible for engaging with the service team and all of our customers. 
Qualifications

Valid Driver's License w/acceptable driving record


Active EPA Certification


5+ years’ of experience in a commercial HVAC setting


OSHA 10 Certification


Manufacturer Certification is preferred


Available to work flexible hours and on-call shifts as needed


Strong mechanical aptitude and problem-solving skills



BEHAVIORAL PROFILE

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively communicate with the customer by checking in and out with them on jobs. Able to explain the problems and resolution in a manner that the customer can understand. Closely communicate issues/concerns/updates with account managers on jobs.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense unde