Product Validation Specialist

Chubb’s North American Digital Consumer Division brings together the digital products and services of Chubb’s North American consumer businesses. We are a diverse, dynamic, and nimble team that uses technology, smarts, and a customer-centric focus to build and digitally distribute a diverse portfolio of digital products and services at the right time and place. These are the products, innovations, and experiences of future Chubb, built today.

Your teammates have backgrounds in insurance, Insurtech, training, real estate, education, the military, oil & gas, government, consulting, manufacturing, financial service, emergency management, social work, & pharma. We love to parent, laugh, craft, coach youth sports, watch comedy shows, drink a lot of coffee and tea, farm, mentor, volunteer, travel off the beaten path, plan events. We are from multiple countries and cultures. What will you bring to our team?

Who you are:

You are multi-talented in quality assurance or user acceptance testing. You have worked in multiple roles and have experience with the following functions: user acceptance test planning and strategy alignment, creation of test cases, defect management and triaging, status updates, and end-to-end testing preparation and execution. You are in your element building automation to test new things or fix what is broken, and you always spot big opportunities to do better. You are highly competent, and your current manager will really miss your results-driven, above-and-beyond approach you bring to your current role.

In this role, you will work closely with the NA Digital Consumer Team, product owners, Tech Team, and other members of the Operations group in testing, implementing, and managing products, processes, user acceptance testing and data validation to dramatically improve the customer experience. 

In this role you will:

• Provide a customer-centric forward-looking mindset, challenge the status quo, and articulately communicate with our team to achieve robust testing standards and results
• Lead, execute, and collaborate with the team to create and orchestrate user acceptance test plans, and manage defect and triage processes 
• Work cross-functionally with Partnership, Compliance, Product Factory, Billing, Finance and company Claims teams to develop, define, and execute user acceptance testing for Digital Consumer product and partner needs
• Leading the user acceptance testing for product and partner implementations, including implementing products in policy admin systems leveraging automation to streamline user acceptance testing and results
• Ensure testing is integrated throughout the project lifecycle, testing-early-and-often, and constantly involving users and stakeholders
• Deliver radical results in short time periods, driving quality results in new digital environment 

• 3+ years of relevant experience or equivalent combination of education and work experience.
• Experience performing quality assurance and user acceptance testing responsibilities.
• Experience creating and executing detailed test plans and test cases based off requirements and stories.
• Experience working in an Agile development environment.
• Forward looking with high levels of flexibility and ability/preference to work in uncertain, ambiguous, and constantly changing contexts.
• Strong analytical, problem-solving, influencing, and leadership skills with excellent verbal and written communication skills.
• Experience with working in a highly matrixed organization with cross functional team relationships. 
• Capable of thinking strategically and being able to execute tactically. Ability to multi-task effectively in a high-volume, high-speed environment. 
• Experience using JIRA desired.
• Experience in building automated testing scenarios with a track record of delivering innovative solutions that have created significant business and customer impact.
• Success stories improving user acceptance testing through analytical insights, improved data validation, and effective implementation.

Hybrid position located either in Jersey City , NJ or Philadelphia, PA- 3 days a week in-office minimum.

In Jersey City, NJ the pay range for the role is $65,500 to $108,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america.  This range is specific to Jersey City, NJ and may not be applicable to other locations. 

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property a