Jobs and Careers

Business Office Manager

Traverse City, United Statesfull_timeVerifiedPosted 22 Apr 2025

About the role

Joining Meadow Valley, a part of Wallick Senior Living, as the Business Office Manager is your opportunity to make an impact on the daily lives of our senior residents. At Wallick, we take our mission of opening doors to homes, opportunity, and hope seriously through providing exceptional, mission driven care. Wallick gives seniors a place called “home” – thanks to three decades of experience in developing, building, and managing independent living, assisted living and memory care communities. With competitive compensation, comprehensive benefits, and a supportive work environment that values innovation and professional growth, this is your opportunity to drive excellence, while advancing your career to new heights. The work - How you will contribute: In accordance with the Wallick Mission and Values, The Business Office Manager directs the daily operations of the business office and supportive services in a smooth and efficient manner. The Business Office Manager is part of the management team for the building, will supervise the receptionist team for the building, and have Manager on Duty rotation (weekend shift rotation) and holiday rotation.Highlights

Multiple options for Health insurance to meet your needs along with Dental and Vision insurance effective within 2 weeks of starting.
Holiday Pay and Paid Time Off
Up to 8 weeks of paid parental leave
Associates degree or higher in business or finance, or equivalent experience
Minimum of 2 years in a business office role within senior living or skilled nursing required. Proven experience in accounts receivable, collections, and Medicaid billing preferred.

Essential Functions and Responsibilities: Resident Responsibilities:

Manage the full resident lifecycle from an administrative standpoint, including completion of resident agreements, coordination of move-in/move-out processes, and maintenance of filing systems.
Process Community billing and send monthly statements to Resident/POA and oversee all aspects of the community’s billing process, including generating and sending monthly statements, processing payments, and managing collections for all payors. follow up on late or incorrect payments from all payors. Maintain and update accurate resident financial records and data to support internal processes and external billing requirements, including Medicaid claims.
Serve as the primary liaison for residents and families on administrative and billing-related inquiries, ensuring clear, timely, and compassionate communication.

Community Responsiblities:

Supervise the front office team, ensuring smooth daily operations, consistent coverage, and a professional, welcoming environment.
Supervise the day-to-day front office functions and staff to include team leadership, including creating staffing schedules, payroll timekeeping approvals, engagement, development, and performance coaching and reviews.
Support receptionist team development through ongoing feedback, performance evaluations, and identifying opportunities for growth and training.
Process Accounts Payable, working with other departments to ensure timely and accurate coding and submission.
Collaborate with the Executive Director and Finance / Regional Business Office Manager on business office operations, and escalate significant issues as needed.
Complete monthly staffing schedules and enter into Dayforce for direct reports
Maintaining and ordering office supplies for campus

Corporate Responsiblities:

Maintain documents/data to assist Corporate Accounting in processing Medicaid claims/billing.
Ensure compliance with company policies and applicable federal, state, and local regulations within all business office procedures.
Process monthly Long Term Care insurance claims for residents/families
Ensure all monthly bank deposits for Medicaid payments and resident payments are processed across various platforms timely and in adherence with company policies.