Automotive Parts Counter Associate

Join a growing team that values customer service, collaboration, and career development. Berlin City Auto Group is hiring a Parts Counter Associate to deliver top-tier parts experience for both retail and wholesale customers.

What We Offer:
•    Competitive pay with opportunity to earn $45,000 to $55,000 annually
•    Paid time off that starts accruing on day one of employment
•    Comprehensive benefits package: medical, dental, vision, life & disability insurance
•    401(k) with employer match
•    Health & Wellness reimbursement – up to $75/month
•    Employee discounts on vehicles, service, and parts
•    Recognition programs that reward great performance
•    A supportive, team-focused environment where you can grow your career

Position Overview:
As a Parts Counter Associate, you’ll work directly with customers and service technicians to efficiently sell, source, and manage automotive parts. You’ll handle both walk-in and phone inquiries, ensure accurate transactions, and provide clear communication on availability and timelines, helping keep our service and sales operations running smoothly. This role is ideal for someone who enjoys working in a fast-paced automotive environment, takes pride in accuracy, and enjoys helping customers and technicians get the right parts promptly.
 

What You’ll Do:
•    Assist retail, wholesale, and service customers with parts inquiries and purchases
•    Pull parts from inventory and process orders for pickup, delivery, or shipment
•    Order non-stock and special-order parts as needed
•    Support service technicians in sourcing repair parts efficiently
•    Suggest companion parts, specials, and product offerings when appropriate
•    Communicate clearly on pricing, availability, and estimated arrival times
•    Maintain accuracy and organization in all transactions

Who You Are:
•    1+ year of automotive parts experience preferred
•    Customer-focused and service-oriented
•    Comfortable working with parts systems and computers
•    Strong communicator with excellent organization and follow-up skills
•    Detail-oriented with a sense of urgency
•    Thrive in a fast-paced, high-volume environment
•    A collaborative team player with a positive attitude

Requirements:
•    Must be at least 18 years old
•    Ability to lift to 25 lbs.
•    Authorized to work in the U.S.
•    Ability to pass a pre-employment background check
•    Prior experience in automotive parts or automotive retail preferred

Who We Are:

Berlin City Auto Group is a family of dealerships located throughout Maine and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier – a way of doing business that strives to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

Listen to what our team has to say about working in Service at Berlin City Auto Group

To Learn More about Berlin City Auto Group and Career Opportunities, visit us at https://berlincitycareers.com/ 

EEOC 

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of