Food & Beverage Assistant Manager

SUMMARY:

This position is responsible for supervising and assisting all operation activities and initiatives in the restaurants including front of the house, bar, banquets, and special events.  Coordinate service activities of restaurant and other departments by performing the following duties personally or through subordinate supervisors. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Knowledge of company and departmental policies and procedures including safety regulations.
• Assist with supervision of the front of the house staff including training, scheduling, assist in hiring and administrative tasks.
• Confer with food preparation and other personnel to plan menus and related activities such as dining room, bar, and banquet operations.
• Inspect food and food preparation to maintain quality standards and sanitation regulations.
• Investigate and resolve food quality and service complaints.
• Assist with preparation of accurate and detailed event orders and promptly distribute to departments involved.
• Supervise the set-up of functions including decorations, seating arrangements, placements of linens, silver, china, and glassware according to event order specifications.
• Inspect dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
• Train dining room employees in proper service etiquette.
• Schedule work hours and keep time records of dining room workers.
• Assist in planning menus.
• Total receipts, at end of shift, to verify sales.
• Access point of sale system for billing of events, restaurant, and other outlets to generate a final guest check and make corrections to server or cashier final checks.
• Help insure that all food outlets are clean, neat, and orderly.
• Manage labor hours during normal and peak hours.
• Assist with inventories – monthly for each outlet.