Head of Exchange Traded Funds

Duties & Responsibilities

Senior level role serving as a strategic advisor for all service lines of business (accounting, custody, transfer agent) of exchange traded funds in conjunction with Senior Manager and/or Manager direct reports. Interacts with clients and ensures department delivers daily requirements across all lines of business for all exchange traded funds (ETFs).

• Partners with Executive Leadership Team to formulate and execute strategic initiatives

• Partners with other Departments in developing solutions for activities that benefit UMB

• Advocates and advises on the development and execution of disaster recovery and business continuity plans

• Key ETF contact to drive revenue growth in collaboration with client relationship managers and sales team
• Manages a team of ETF senior managers and/or managers and their direct reports

• Formulates solutions to support and drive revenue growth, client retention, and the development of new service lines
• Coaches teammates to foster an environment of continuous career development and engagement

• Oversees team composition including ETF assignments, staffing requirements, and compensation requirements
• Recommends salary adjustments and bonus allocations for the department
• Ensures department receives technical, industry and client specific training and acts as a resource for the department
• Develops and communicates performance objectives and individual development plans for direct reports. Works with direct reports to develop objectives for their teams. Aligns performance objectives with corporate and service-line strategic objectives.
• Provides coaching and mentorship support for direct reports and the team as a whole
• Collaborates with Human Resources, as needed; acts as escalation point for any issues the department is experiencing
• Assesses current policies and procedures for risk and efficiency; and develops new policies and procedures for new and/or upgraded technology
• Escalation and strategic contact for clients being serviced by the department 
• Reviews ETF client onboarding configurations.
• Advocates to improve system functionality and prioritize enhancements needed for efficiency
• Recommends new technology to support growth initiatives
• Oversees testing for new releases to the accounting and custody ecosystem and oversees the presentation of upgrade features to the department
• Identifies and proposes solutions for daily accounting and pricing issues
• Partners with various internal/external parties to ensure compliance with SEC, IRS, and GAAP reporting regulations.
• Provides oversight of management exception reports – escalates and facilitates any necessary changes to the system
• Key contact for SSAE18 audit and reporting oversight
• Participates in industry conferences and seminars to ensure the teams are up to date on the latest rules, regulations and technology innovations
• Other duties as assigned

Knowledge & Skills

MINIMUM:

• Excellent analytical and organizational skills with strong attention to detail
• Advanced Microsoft Office skills and advanced Excel skills. Demonstrated aptitude and experience with in-house software
• Demonstrated managerial and teamwork skills
• Strong understanding of the industry and the changing environment while anticipating client needs
• Strong relationship development skills and an aptitude for client service
• Exhibit initiative in a high performing culture and have a track record of meeting or beating deadlines
• Demonstrates excellent work habits, attendance, and attitude
• Required to communicate effectively with clients and/or coworkers using common telecommunication and computer equipment
• Demonstrated ability to multi-task
• Demonstrate initiative both independently and within a diverse team or with a diverse range of people
• Experience managing in office, hybrid and fully remote associate team
• Proven ability to mentor and develop team members

Requirements

MINIMUM:

• Bachelor's degree in Accounting, Finance, Investment Banking, Economics, International Business. or any combination of education experience that would provide an equivalent background

• Fifteen (15) years fund accounting, ETF accounting, or related experience
• Seven (7) years Management experience, preferably in Financial Services
• Seven (7) years direct ETF experience

PREFERRED

• Certified Public Accountant

Work Environment:

Typical office environment. Occasional overnight travel may be required.

Supervision: 

Manages a team of ETF