General Manager

Be fit. Change lives. Have fun.
Do you have a zest for life and for fitness? For changing lives and managing a team? For being in charge of the big picture as well as tiny details? If you’re nodding and smiling and all but shouting “YES!” then keep on reading, because an Orangetheory Fitness studio manager might be just the career for you.
We’re looking for a driven and proven leader. Some one with management experience who is approachable. Who is task-oriented and willing to be held accountable. Who will look everyone who enters the studio — members, employees, vendors, visitors — in the eye, call them by name, and make time for them. Who can coach and motivate a sales team. Who listens. Who likes to stay fit and to have fun. If something goes wrong, you get it fixed. If a member is celebrating her 20th class or his 65th birthday, you make sure they’re recognized. When sales goals are set, you surpass them. 
Orangetheory has a feel like no other fitness venue. It’s personal and close-knit; when members walk into a studio, they feel like they’re coming home. Plus, our workouts are backed by science, and that’s what makes them unique and awe-inspiring.

We Offer

• We provide substantial paid training, certifications, and support to ensure your success
• Compensation includes competitive base pay, commission, and performance bonuses
• Free Studio Membership
• Product discounts
• Flexible schedule that works around educational or personal goals
• Fitness casual dress-code
• Passionate, collaborative work environment
• The opportunity to learn every aspect of the business to eventually become a Franchisee or Business Owner if desired

Here’s more of what we’re looking for:

• Excellent verbal and written communication skills
• Enthusiastic, energetic, personable, and friendly disposition
• Passion for health and wellness
• Team player

Specific job duties and selection requirements vary between Orangetheory studio locations. Downtown Fit, LLC (dba Orangetheory Fitness Downtown LA and South Park) is seeking a highly motivated and experienced General Manager to lead our team. In this role, you will be responsible for managing a team of sales representatives and driving sales growth within your assigned district. Your primary focus will be on developing and implementing sales strategies, building strong customer relationships, and achieving sales targets. Working directly with ownership, you will assist in ensuring the day-to-day operations of the business remain fluid, efficient and customer facing. This Management role provides excellent quality of service to both members and the staff through strong leadership skills and exceptional salesmanship. This management role will provide detail-oriented training for new sales associates, as well as consistently offering scheduled practice & maintenance sessions for improving the sales skills of the existing team. This role will report directly to ownership. The General Manager will have a positive and willing attitude to lead both studios of Downtown Fit, LLC to success - month over month - in membership growth, membership retention, and strengthening the Downtown Los Angeles Orangetheory Fitness community.

Essential Duties and Responsibilities can Include but are not limited to:

• Manage Sales Department Team at both the Downtown LA and South Park Studios.
• Oversee, meet and exceed all key performance sales indicators (memberships, packages, retail, usage and attrition).
• Must individually sell a minimum of $2,500 in new services monthly.
• Oversee Sales Department New Hire Onboarding and Training.
• Oversee in developing and implementing and maintaining an effective sales program.
• Ensure all Marketing and Fitness Department events, promotions and projects are supported by Sales Dept.
• Conduct telephone inquires/follow up calls/customer care calls (50% of your time).
• A special focus will be placed on Membership Type Changes, Product/Service sales and Special Membership processing.
• Lead OTF Studio tours with prospects, guests and members.
• Lead by example and greet members and guest promptly, enthusiastically and with a smile to create a friendly positive experience in our studio.
• Enforce all OTF corporate policies, business practices, systems and processes.
• Ensures that all Customer Care systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Textellent Inquires (general and sales related), Guest Registration, delinquent account procedures, customer care calls and membership change requests.
• Provide and maintain five star customer service
• Have FUN at work!

REQUIRED EDUCATION/ / EXPERIENCE

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