Virtual Clinical Educator

Inizio Engage has a new and exciting partnership with a leading biotechnology company, supporting its Commercial, Patient Solutions, and Medical Affairs divisions. 

We are currently seeking compassionate professionals to provide virtual or telephonic educational and emotional support to patients/caregivers as they navigate their diagnosis and treatment journey. 

This is your opportunity to join Inizio Engage and represent a top-tier biotechnology company, making a meaningful impact in patients’ lives every day. 

What’s in it for you?  

• ​Competitive compensation 
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions  
• Employee discounts & exclusive promotions 
• Recognition programs, contests, and company-wide awards 
• Exceptional, collaborative culture 
• Best Places to Work in BioPharma (2022, 2023, & 2024) 
• Certified Great Place to Work (2022, 2023, 2025) 

What will you be doing?   

• To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company 
• Conducting outbound medication adherence support to patients and or caregivers. Hours of operation could extend into evenings and weekends. 
• Collecting demographic data and disposition for reimbursement services and literature fulfillment 
• To maintain excellent quality and superior customer service while adhering to program talking points or call guides and leverage live video conferencing software on the web/client specific websites as applicable 
• To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials 
• To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe 
• Develop and strengthen relationships with key customers 
• To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio 
• To constantly consider new and innovative approaches that potentially develop new partnership opportunities 
• Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting 
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team 
• Maintain all company equipment and materials in accordance with company instructions 
• Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required. 
• Perform other duties as requested 

What do you need for this position?