DEPT OF TRANSPORTATION

Driving the future of transportation with a diverse and innovative team!

CDL EXAMINER
CUSTOMER SERVICE REPRESENTATIVE 4

Job Location:

Address: 4123 E VALLEY AUTO DR
City: MESA

Posting Details:

Salary: $43,021.51 

Grade: 17

Job Summary:

Administers written and road tests for Commercial/Non-Commercial Driver License (CDL) applicants and administer Special Performance Evaluations (SPE) for customers requiring special equipment in order to safely operate commercial and non-commercial vehicles. To perform commercial driver license testing in accordance with the federal regulations and guidelines. To perform co-score audits on third party CDL examiners. To provide training and guidance to driver license offices and to respond to inquiries from the public, motor carriers, school districts, internal and external entities; to assist coworkers with other areas of commercial driver licensing as needed or necessary; to maintain accurate information as it pertains to customer information; to submit reports in a timely manner. Review and interpret Arizona Revised Statutes (ARS Title 28), Federal Regulations (CFR Title 49), MVD rules, policies, and procedures related to the CDL program. May be required to travel.

Job Duties:

Conduct written and road exams for Class A, B, C, D and G licenses; perform inspections of commercial vehicles and their components, including diesel and gasoline engines, air brake systems, hydraulic brake systems, coupling systems and instrumentation systems; make pass/fail determinations and issue CDL; participate in drafting and redrafting of State statutes and/or federal regulations; coordinate with private industry, school districts and other governmental agencies to setup and administer group CDL testing on or off site. Assist MVD offices with various services and support.

Interpret ARS, federal regulations, rules, policies, and procedures related to the CDL program for application or program requirements and education of the public; respond to technical inquiries from MVD offices, private industry, school districts and other government agencies; conduct CDL Program communications with the public for needs assessment, public input and to respond to public inquiries and comments; rotate and
fill in positions as needed, including CSR duties and co-score audits for third party CDL examiners.

Respond to private and commercial customer inquiries related to regular Driver License and Commercial Driver License using State ARS Title 28, CDL Policy and FMCSA requirements; research various licensing records, CDLIS records and PDPS records on PC terminal databases, to obtain needed information; will routinely respond, correspond and/or research out-of-state customers to check eligibility with other states CDL Programs; work in partnership with our Commercial Driver License Information System (CDLIS) and Problem Driver Pointer System (PDPS) Help Desk on difficult driver records. Assist with CDL Examiner training.

Conduct regular written, vision and road tests (Class-D) when requested by Medical Review Program for a SPE or MVD Hearing Offices to do a re-examination; must be able to reinstate DL and CDL records; these tasks involve extensive use of PC terminal, calculator and Armani cash drawer, as well as knowledge completion of Phase I and II; provide CDL training for other MVD employees; participate in Federal Audits and continuing education to maintain and upgrade skills; prepare reports of program results and comparisons.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
* Extensive knowledge of CDL Federal and State requirements, CDL Class A, B and C CDL requirements as well as Special Performance Evaluation requirements in order to administer CDL road, skills and written tests to CDL applicants.
* Commercial vehicle inspection procedures and equipment requirements including Gross Vehicle Weight Rating requirements and procedures.
* ARS Title 28, Arizona Administrative Code (Rules), CDL Policy and Procedures and Federal Motor Carrier Safety Regulations CFR Title-49 as they apply to the commercial motoring public.
* Medical Review requirements.

Skills in:
* Excellent customer service, and oral and written communication skills to prepare comprehensive, concise reports of the results for Special Performance Evaluations or various aspects of the CDL Program.
* Communicating with customers, coworkers, MVD offices and various external entities.
* Multiple computer programs and processes.
* Variety of e