Job Category:

Clinical Support

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The scheduler is the Team Leader for the aide staff. This position is critical for scheduling clinical staff to adequately meet the needs of patient census and responsible for accurately maintaining the master schedule for designated clinical staff. Works collaboratively with the IDT members and Patient Care Manager (PCM) to provide coordination of patient care to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes. Performs chart audits under the direction of the PCM in timely manner to ensure efficient and effective patient care.  Serves as a link between the PCM, nursing staff, billing, intake and patient and family to ensure quality patient care and perform phone surveys to ensure satisfaction of hospice services.  Utilizes knowledge of patient's age, gender and cultural diversity into the provision of patient care. Contribute to ensuring the provision of quality nursing care through performance improvement processes that demonstrate positive outcomes in patient care.

Minimum Job Qualifications

• Licensure or other certifications:

  Certified Nursing Assistant who has successfully completed a training and competency evaluation program that meets federal and state regulations. BCLS certification.

• Educational Requirements: High school diploma and

  Medical terminology required.

• Minimum Experience:

  3-5 years of clinical licensure experience, preferably in the hospice, or home health environment.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• 1.Excellent verbal communication skills.

  2.Ability to prioritize, organize, and coordinate daily work load.

  3.Ability to produce quality work with minimal errors.

  4.Demonstrates the ability to multi-task.

  5.HIPPA and regulatory compliant.

  6.Must be able to use critical thinking skills when coordinating and scheduling multiple assignments.

  7.Ability to collect data and perform multiple audits to ensure compliance of regulations and guidelines.

Essential Tasks and Responsibilities

• 1. Responsible for accurately maintaining the master schedule for designated clinical staff.

   1A. Responsible for arranging coverage for clinical staffing needs.

   1B. Responsible for updates to clinical master schedule on a daily basis.

   1C. Must be able to communicate effectively with clinical staff regarding scheduling for coverage of patient care needs. Notifies clinical staff as appropriate of changes in patients' condition/support system/environment.

   1D. Must be able to communicate effectively with supervisor and provide updates of scheduling status daily.

  2. Responsible for the designated hospice clinical schedule for direct patient care needs.

   2A. Plans daily and weekly schedule for hospice clinical staff with assigned visit frequency per plan of care and efficiency of staff schedule.

   2B. Makes changes to schedule accordingly as care plans are updated, frequency changes or through communications by RN on daily basis.

   2C. Coordinates communication of patient care needs and changes to hospice clinical staff verbally and through electronic documentation system.

   2D. Handles all calls with excellent customer service, compassion, and interpersonal expertise to patients/families and staff.

   2E. Report directly to the Patient Care Manager regarding documentation issues and any changes that must be made to the plan of care to meet these requirements.

  3. Facilitates the efficient operations of the service.

   3A. Attends and leads daily morning huddles and end-of-week afternoon huddle. 

   3B. Attends staff/team meetings as required by the Patient Care Manager.

   3C. Documents and processes variances and other reports as assigned in accordance with hospice policy and procedure.

   3D. Participates in review of clinical audits, peer review and other QAPI related activities as directed.

   3E. Prepares standard reports and assists manager in reviewing reports such as productivity, overtime, visit frequencies, mileage, etc.

   3F. Completes a