Server Assistant

The primary role of the Server Assistant at The Crossing is to ensure all guests are greeted and served in a friendly and courteous manner using appropriate procedures, in accordance with restaurant standards. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.  

standards

Duties/Responsibilities: 

• Assist servers during meal period. 

• Provide a strong sense of welcome; greet all guests in a genuinely friendly warm manner, using 

• names when possible. 

• Be thoroughly familiar with all Meeting at Market menu items, ingredients, specials, beverages, etc. 

• Stock needed supplies in side stands. 

• Polish silverware and glassware. 

• Pick up clean linen; return dirty linen. 

• Buss and set tables. 

• Refill pitchers during meal period. 

• Refill guests' glasses when necessary. 

• Ensure service to all guests follows established standards, is consistent, efficient and courteous. 

• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and 

• whatever time of day. 

• Maintain knowledge of hotel features/ services, outlets, hours of operation, etc. 

• Practice emergency procedures in compliance with hotel/company standards; react and assist in 

• hotel emergency situations as needed. 

• Be an ambassador of the hotel and the company at all times, in and out of the work place. 

• Observe standards for the department in image, appearance, and grooming; properly represent 

• the company and the profession to outside organizations and the community. 

• Be knowledgeable of, implement, communicate, and comply with policies of Orient-Express 

• Hotels, Charleston Place Hotel and its Hotel Human Resources Department. 

• Maintain confidentiality and security of all guest and general hotel information. 

• Assist in other areas as needed. 

Required Skills/Abilities: 

• Ability to communicate in English with hotel guests, suppliers, and colleagues to their understanding.  

• Ability to provide friendly, efficient and courteous service to guests.  

• Ability to access, input and retrieve information on the computer system. Ability to memorize menus. 

•  Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.