Hospitality Office Services Supervisor

Position Overview

The Hospitality Supervisor will oversee day-to-day hospitality operations within a corporate environment, ensuring a seamless experience across the barista bar, reception area, and event setup services. This role combines leadership, hands-on service delivery, and operational oversight to maintain exceptional standards of client service, staff performance, and workplace presentation.

Key Responsibilities

• Supervise the barista team, ensuring consistent product quality, speed of service, and adherence to hygiene and safety standards.
• Implement training and development for barista staff to deliver exceptional customer service.
• Oversee reception team and operations, ensuring a professional and welcoming environment for clients, staff, and visitors.
• Train and support reception staff in guest management, telephone handling, and concierge-style services.
• Manage visitor sign-in processes and ensure compliance with security and safety protocols.
• Coordinate and supervise meeting room and event setups, including furniture moves, catering, and room readiness.
• Liaise with internal teams and external suppliers to ensure events run smoothly and to client requirements.
• Conduct pre- and post-event checks to maintain quality standards.
• Monitor performance, conduct regular check-ins, and provide coaching where necessary.
• Act as the main point of escalation for service issues, resolving them quickly and effectively.
• Drive continuous improvement initiatives to enhance guest experience and operational efficiency.

Skills & Experience Required

• Proven experience in hospitality, front-of-house, or facilities supervision within a corporate, hospitality, or premium service environment.
• Strong leadership skills with the ability to manage and motivate diverse teams.
• Excellent communication and interpersonal skills with a client-first mindset.
• Knowledge of food safety, health & safety regulations, and workplace compliance.
• Ability to multitask, prioritize, and adapt to fast-paced, changing demands.
• High level of professionalism, presentation, and attention to detail.
  
  

  Travel: None or Negligible 

   

  Other Duties: 

  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Pay Range$24—$25 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciti