Certified Health Coach (Shift: 9:00 - 6:00pm EST)

<p><strong>About TailorCare</strong></p> <p>TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.</p> <p>TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville.&nbsp;</p> <p><strong>About the Role</strong></p> <p>We are looking for world-class Certified Health Coaches who are passionate about our mission, comfortable in a dynamic, start-up environment, highly collaborative, and supportive. Our Certified Health Coaches provide 1 on 1 virtual coaching to our members.</p> <p>The qualities of a Certified Health Coach include excellence in relationship building and communication, a high level of empathy, a passion for health and well-being, enthusiasm for continued learning, compassion, integrity, attention to detail and organization.</p> <p><strong>Primary Responsibilities</strong></p> <ul> <li>Provide a human touch to the digital recovery experience for members</li> <li>Support members’ journeys, reinforcing skill-building and behavior change to optimize engagement in the app</li> <li>Reach out to members per service and workflow expectations</li> <li>Manage member expectations of experience and outcomes</li> <li>Actively listen to and address member challenges while collaborating with them to make healthy lifestyle changes</li> <li>Monitor member pathway dashboard and key performance indicators (KPIs)</li> <li>Triage member queries and advise appropriate team members, as outlined by clinical and technical protocols</li> <li>Document all communications using Clinical Documents</li> <li>Participate in regular coaching observations and ongoing training with Team Leader and management.&nbsp;</li> </ul> <p><strong>Qualifications</strong><strong><br></strong></p> <ul> <li>Current NBC-HWC designation and minimum of 1 year of experience as a health coach in person and/or in a virtual setting is REQUIRED</li> <li>Minimum of a bachelor’s degree <strong>or</strong> commensurate experience</li> <li>Experience working with behavior change or chronic disease man