Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                          Supervisor, Steward  

DEPARTMENT:                                Employee Cafeteria, Banquet, Selu Garden Café, Gordon Ramsay, The Smokehouse Coop, Food Court, Guy Fieri

GRADE/FLSA STATUS:                S15—Exempt

BADGE TYPE/COLOR:                 Key--Blue

REPORTS TO:                                  Executive Steward 

SUPERVISES:                                    DR Senior Steward, Senior Steward, Steward 

JOB SUMMARY:

The primary function of the Steward Supervisor is to assist with and adhere to casino/hotel specifications and standards in operating the dishwashing machine to wash designated restaurant, banquet and kitchen wares, clean and maintain kitchen lines and pantry areas.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: 

1. Assist the Executive Steward and F&B management team  in operations of Restaurants
2. Ensure effective use of  labor and manage productivity on an hourly basis
3. Assist and adhere to department and company policies/procedures with labor standards and staffing schedules
4. Assist and adhere to department Code Green F&B Audits
5. Maintain cleanliness and organization of all kitchen areas and equipment
6. Work on daily basis to improve stewarding efficiency, organization and work flow
7. Assist Executive Steward with the inventory of all glass, silver, and china
8. Assist in maintaining necessary inventories of kitchen cleaning products and equipment
9. Responsible for completion of washing china, glassware, silverware, mopping and sweeping floors, and keeping  work area clean and organized
10. Responsible for the completion for the overall cleanliness of the floors as directed 
11. Actively involved in the completion of all daily tasks and duties
12. Maintain all areas for a safe clean environment base on Health Department and internal standards
13. Issue maintenance work orders on needed repairs  
14. Make routine inspections of stations to ensure proper setup, ample supplies and cleaning procedures in all areas are being followed
15. Assist with the training of new team members
16. Train food and beverage staff on chemical safety and proper ware washing procedures
17. Ensure proper maintenance of  dish machine

18. Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy

19. Ensure service recovery activities

20. Train subordinates, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities

21. Provide continuous positive coaching for development of employees and appropriate corrective action when necessary in conjunction with the Executive Steward

22. Ensure timely and accurate performance appraisals and accurate work history entries

23. Exhibit sound decision-making with emphasis on motivating team and maintaining high morale

• Enforce all appearance and uniform guidelines

• Other duties as assigned

• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values   

MINIMUM QUALIFICATIONS:

• High school diploma or GED required

• Six months to one year steward experience required

• One year supervisory experience  required

• Serve Safe Certified

• Must demonstrate the following essential knowledge and skills:
• Knowledge of dish machine maintenance and chemical safety
• Speed  and accuracy in order to maintain maximum efficiency
• Knowledge of sanitation standards and procedures

• Must possess strong interpersonal skills, public relations, and employee motivational skills

• Excellent oral and written communication skills

• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

• Ab