VP-Cybersecurity IT Asset Management and ITSM Platform

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are seeking a highly motivated and experienced Vice President of IT Asset and ITSM Platform Management to lead our organization's efforts in maturing and optimizing platform management while transforming asset management. Identity is the perimeter of the enterprise, and knowing the identity of both persons and non-persons is essential component in establishing strong security control. Asset management includes, but is not limited to hardware, software, applications, deployment units, cloud, network and IoT.

The successful candidate will have extensive experience in leading diverse teams across the globe, improving financial posture, exceeding regulatory expectations, and improving customer experience throughout asset identity lifecycle. The successful candidate will have demonstrable experience in leading the architecture, engineering, integration, and operations of enterprise scale platforms servicing the organization. The candidate will also have extensive experience managing data, maintaining high levels of data quality assurance, and using data to drive action, monitor and measure outcomes. The desired candidate will lead with enterprise first thinking and make collaboration essential across Technology Risk and Information Security, Global Infrastructure, Site Reliability Engineering, Digital Workplace, Colleague Experience Group, Finance and Business teams. The successful candidate will have a proven track record of leveraging emerging technologies to achieve rapid and transformational business results securely.

Responsibilities:

• Advance the implementation of IT asset management strategy that will co-create value for the business and align with the overall technology and security strategy of the organization.
• Continue to innovate and mature the IT asset management program to track and manage organization’s hardware, software, applications including deployment units, corporate owned devices, cloud and IoT assets throughout their lifecycle from onboarding, maintenance to disposal.
• Ensure security controls are in place for IT asset management processes, including asset identity inventory management, protections against unauthorized software, license/contract adherence, end of life, end of support, and disposal.
• Lead the architecture, engineering, and operations of the ITSM platform, servicing the needs of asset owners for incidents, problem, change, providing the platform to correlate assets to customer journeys. Deliver Security Operations workflows to manage security incident response and vulnerability response, co-deliver integrated risk management including enablement of Gen AI capabilities to further improve customer experience and drive efficiencies.
• Maximize the ROI in the ITSM platform by providing its many products to its many customers who are often process and control owners. Enable asset owners to make inform decisions relative to security, operations and financial management
• Apply design thinking to understand customer needs to deliver frictionless, customer centric solutions orchestrated with inline self-service consumption.
• Democratize ITSM and asset management data to enable and inform other controls such as vulnerability management, availability, colleague experience.
• Collaborate with Cyber Analytics to ensure symbiotic asset data management, reconciliation, and normalization processes.
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