Accounts Receivable Analyst & Collections Specialist

Description

About Us

At Redbarn® Pet Products, we are passionate about creating high-quality food, treats, and chews that help pets live happy, healthy lives. Built on a commitment to safety, integrity, and innovation, our team works together to deliver products pet parents trust and pets love. Join us and be part of a company dedicated to making a difference for pets and their families every day.

What We Offer

We provide a competitive compensation and benefits package, including:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Flexible Spending Accounts (FSA) / Health Savings Accounts (HSA)
• Voluntary Benefits
• Pet Insurance
• Life and Accidental Death & Dismemberment Insurance
• Long-Term Disability
• Paid Holidays, Vacation, and Sick Time
• Employee Pet Food Discounts
• Complimentary Office Snacks

About the Role

We are seeking a detail-oriented AR Analyst & Collections Specialist to manage customer accounts, reduce aging balances, and support cash flow optimization. This role combines collections, account reconciliation, reporting, and deduction management while partnering with Sales, Customer Service, Logistics, and Finance teams.

The ideal candidate will have strong SAP and Excel skills, along with hands-on experience managing Amazon 1P (Vendor Central) deductions and disputes. Key Responsibilities Include:

• Manage Amazon 1P deductions, shortages, pricing claims, co-op charges, and compliance-related disputes. 
• Research and reconcile Amazon remittance details and vendor chargebacks.
• Work within Amazon Vendor Central to investigate and submit claims and disputes.
• Monitor routing compliance, ASN issues, and related deductions. 
• Partner with Logistics and Sales teams to reduce recurring Amazon deductions and improve account performance. 
• Monitor customer aging reports and proactively manage past-due accounts. 
• Perform collections activities via phone, email, and customer portals to reduce delinquency and improve DSO. 
• Investigate and resolve invoice discrepancies, deductions, short payments, chargebacks, and unapplied cash. 
• Reconcile customer accounts and maintain accurate AR records. 
• Collaborate across departments to resolve billing, shipping, and pricing disputes. 
• Maintain detailed collection notes and follow-up tracking. 
• Analyze AR trends, payment behaviors, and deduction patterns to identify risk and improvement opportunities. 
• Prepare weekly and monthly AR dashboards and KPI reporting. 
• Support cash forecasting and month-end close activities. 
• Track and report on payment performance and recovery metrics. 
• Assist with audit requests and documentation. 
• Identify and support process improvement and automation initiatives. 
• Perform other duties as assigned. 

Requirements

Education & Experience

• Associate degree in Accounting, Finance, or related field (or equivalent experience). 
• 5+ years of Accounts Receivable and collections experience required .
• 1–3 years of general accounting experience preferred (GL exposure a plus). 

Technical Skills

• Strong experience with SAP required. 
• Experience with Sage, QuickBooks (QBO), MAS ERP, or similar systems preferred.
• Intermediate to advanced Microsoft Excel skills required (Pivot Tables, VLOOKUP/XLOOKUP, etc.) 
• Experience with Amazon Vendor Central / Amazon 1P required. 
• Familiarity with inventory, payroll, and manufacturing systems a plus.

Skills & Competencies

• Strong analytical and problem-solving skills with high attention to detail. 
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment. 
• Strong financial analysis and data interpretation skills. 
• Knowledge of retail compliance and supply chain processes. 
• Commitment to continuous improvement and process optimization. 

Preferred Qualifications

• Experience in manufacturing, consumer packaged goods (CPG), or multi-entity environments. 
• Experience managing large retail or eCommerce accounts. 
• Familiarity with GAAP and month-end close processes. 
• Exposure to high-volume AR environments. 

Physical Requirements & Work Environment

• Primarily sedentary work environment 
• Frequent use of hands, keyboard, and computer systems 
• Occasional lifting up to 20 lb