Head of Sales Development

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sales Development team will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Account Executives. 

Dialpad’s Sales Development Representative team develops relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works closely with Account Executives and has the opportunity for close mentorship and professional development.

Your Role

As our Head of Sales Development, you will partner closely with demand gen marketing and sales to drive inbound and outbound pipeline generation. Deliverables take the form of increasing the pipeline, sales velocity, and revenue via closed won business, growing team size through hiring and promotion, recommendations on structure, segmentation and coverage, business planning, investment prioritization, productivity improvement.

You’ll forecast, track business performance, analyze  trends, and formulate a meaningful and actionable recommendations. Through your leaders and directly with sales development reps, you’ll actively coach, mentor, and help develop individual contributors in the career path.  Setting the standard for global performance, you’ll hold the team accountable to deliverable key metric

Reporting directly to our SVP of Commercial Sales, this experienced leader will have the ability to creatively motivate our team using data and insights

 

Responsibilities

• Recruit, mentor, and lead a team of leaders managing high performing SDR/BDR/CDR to uncover new business opportunities
• Oversee pipeline creation, pipeline management, sales process
• Create, experiment and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience
• Coach and develop your team to develop future leaders for the organization
• Increase effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes
• Optimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products
• Set and meet key performance indicators and objectives and key results with the sales leadership team
• Develop and maintain SDR best practices, pitches, and objection handling
• Hold SDR teams accountable for deliverable key metrics
• Achieve and consistently exceed monthly and quarterly SDR team goals
• Provide leadership, development, and training for our SDR team to hit and exceed monthly goals and achieve other defined objectives
  • Work as a strategic partner to the marketing and sales organization to optimize the sales funnel and help to develop demand generation campaigns/content
  • Evaluate current sales tech stack to manage the sales process and set standards for performance
  • Accurately forecast the sales development pipeline and proactively flag risk
  • Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team

Skills you’ll bring

• BA/BS degree or equivalent practical experience.
• 8+ years sales experience, preferably in the B2B SaaS space
• 5+ years people management experience
• Ability to work independently, prioritize effectively and balance multiple, disparate work streams
• Excellent analytical and problem solving skills
• Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports
• Brings a strong work ethic; takes the initiative and think creatively to get the job done

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELO