Automotive Commercial Account Sales Representative

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Job Type:

Full time

 

Exempt/Non Exempt:

 

Salary

Job Description:

 

Primary Duties and Responsibilities:

Responsible for locating, developing and signing Commercial Fleets, National Accounts, Federal, State and Local Governments tire and service programs for Car Care operations within AAA-ACG market areas. Provide exceptional member and client experience by effectively representing AAA in a manner that will develop a profitable and sustainable network of accounts.  Manages on-going relationships by supporting the defined sales process and systems, to ensure maximum productivity and to meet budgeted revenue and expense targets for the program(s).  Duties may include:

• Works with associates, outside vendors, and through cold calling to solicit new commercial fleet account/business.
• Works closely with Car Care managers to acquire new commercial fleet business.
• Collaborate with Car Care Managers to provide high-quality service experience within the stores and maintain relationships with fleet clients.
• Creates and produces commercial fleet program training materials.
• Conduct seminars and training classes on the commercial fleet programs.
• Conducts sales presentations to prospective customers and internal AAA Partners.
• Mail out sales letters and commercial fleet product information to prospective customers.
• Works closely with the Car Care personnel on improving retail site volume growth and profitability though fleet account sales.
• Utilizes relationship management skills to work with existing commercial fleet customers in upgrading and/or resolving their commercial fleet program needs.
• Manage existing accounts by making sales calls and getting feedback from the clients.
• Serves as liaison between customers, retail field operations, payment processing team, IT team and National Account partners.
• Works closely with National Account partners in resolving customer billing problems/issues.
• Grows the AAA Car Care brand name, and tire and service menu.
• Proactively delivers superior customer satisfaction by anticipating customer’s needs.
• Actively participates in the development and implementation of commercial fleet marketing programs.
• Keep abreast of competitive fleet programs and offers, as well as attending and participating in industry trade shows and vendor fairs.
• Monitors and reports monthly production.
• Conduct financial and productivity analysis on accounts and programs.

Required Qualifications

Education:

• High School diploma, GED or Technical school graduate/certification
• Possession of a good driving record and a valid State driver's license.

Experience:

• 3 to 5 years of directly related automotive or customer service experience
• 3 to 5 years of successfully coaching and developing others
• Experience analyzing causes of problems based on financial statements and metrics, as well as developing and recommending solutions
• Experience communicating and advising facility owners, customers or members regarding standards, policies and procedures 
• Experience resolving member/customer service issues

Knowledge and Skills:

• Strong interpersonal and communication skills, including ability to build rapport and trust, understand different personalities and strengths in others, and modify approach accordingly.
• Complaint management, negotiation and conflict resolution skills. 
• Ability to review a business situation and using financial data/metrics, develop strategies and implement plans to support a successful business model. 
• Working knowledge of Microsoft applications (e.g. Word, Excel, PowerPoint)
• Automobile maintenance and operation

Preferred Qualifications

• Bachelor’s degree in Business Administration, Accounting, Communications or a related field, is preferred.
• Technical training in automotive repair and previous experience in the automotive industry.

Work Environment

Frequent travel required (up to 60% of work time) with exposure to road hazards and temperature extremes.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the na