Senior Product Manager - Command and Control

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Real-Time Operations (RTO) is a key business line and strategic priority for Axon, centered on transforming public safety through solutions like Axon Fusus. Our vision is bold: to be the trusted real-time platform that connects communities, public safety agencies, and businesses, enabling faster, smarter, and safer responses to critical events, advancing Axon’s mission to Protect Life.

Better information leads to better decisions, and the Real-Time Crime Center (RTCC) experience you deliver will empower operators, analysts, and field personnel in the moments that matter most, when every second counts. Your work will directly contribute to Axon’s moonshot goal: to cut gun-related deaths between police and the public by 50% in 10 years.

You will be at the center of our real-time experience, orchestrating how information from hundreds of sources - live cameras, drones, vehicles, sensors, alarms, GPS devices, and more - is surfaced, visualized, and acted upon inside the RTCC. This includes both Axon devices (Axon Body, Axon Fleet, Axon Air, TASER, and future innovations) and third-party sources. You will own the command-and-control experience, from every “dot” on the map to the video and data streams they represent, ensuring that operators can seamlessly monitor, coordinate, and respond.

You’ll partner closely with product design and engineering to work backwards from the mission outcomes we aim to deliver, clear situational awareness, coordinated action, and confident decision-making, and translate them into a user experience that is intuitive, reliable, and scalable. You’ll challenge existing paradigms, simplify complex workflows, and ensure our RTCC capabilities continuously evolve to meet the demands of real-world operations.

Success in this role requires a deep understanding of our users, real-time operators, dispatchers, analysts, and their support teams, and the environments in which they work. You will balance visionary thinking with disciplined execution, making strategic trade-offs and prioritizing the roadmap to deliver measurable improvements in operational effectiveness. Most importantly, you will have a proven track record of taking products from concept to widespread adoption, delivering capabilities that don’t just get deployed, but become indispensable to those who use them every day.

Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Reports to: Senior Director of Product, Real-Time Operations

What You’ll Do

• Own the end-to-end product experience for the Real-Time Crime Center (RTCC) within the Fusus platform, ensuring it delivers intuitive, reliable, and actionable command-and-control capabilities for diverse customer needs.
• Define and drive the product vision and roadmap for the RTCC experience, aligning it with Axon’s broader public safety strategy, business goals, and customer mission outcomes.
• Engage directly with customers, field teams, and public safety stakeholders to understand operational contexts, mission-critical workflows, and situational awareness challenges.
• Manage the full lifecycle of RTCC features, from early discovery and requirements definition, through design and development, to deployment and continuous improvement.
• Collaborate cross-functionally with engineering, product design, data science, customer success, and sales to deliver an experience that enables rapid decision-making, seamless coordination, and efficient incident response.
• Create scalable onboarding and training approaches that empower customers to adopt and fully utilize RTCC capabilities in their day-to-day operations.
• Monitor platform usage, customer feedback, and operational performance to identify experience gaps and opportunities for innovation.
• Champion a culture of continuous improvement and customer obsession, ensuring the R