HRSS Supervisor - Tier 2 Benefits

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The HRSS Tier 2 (Benefits) Supervisor is a subject matter expert on all areas of benefits administration and is responsible for managing the day-to-day operation of the HRSS Tier 2 - Benefits team which is responsible for cases and transactions related, but not limited to: benefit eligibility, claims, benefit events, COBRA and annual enrollment. This role identifies employee trends and shares insight and behaviors to drive self-service and process improvement. This role will coach and develop team members, run and analyze reports, and provides support in the implementation of standardized policies and practices to deliver operational efficiencies and excellent customer service.

THE DAY-TO-DAY:

• Supervise the day-to-day operations of the HRSS Tier 2 – Benefits Specialists and ensure appropriate work allocation among all team members.

• Ensure compliance with all state and federal laws regarding employee benefits, Affordable Care Act, COBRA, HIPAA, and ERISA.

• Collaborate with the HRSS Senior Manager to ensure that the HRSS Tier 2 Benefits team has the right number of people focused on the appropriate business need to ensure the team operates in the most responsive and efficient manner.

• Create and maintain a work environment that promotes guest service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfactions to ensure quality hiring, training, and succession planning that encompasses the company’s diversity commitment.

• Responsible for the training of the HRSS Tier 2 – Benefits Specialists on company and department policies and procedures to meet compliance with MGM Resorts International Policies. Identify and develop continuous improvement strategies in order to implement efficiencies and continue to streamline processes.

• Ensure proper metrics and reporting are established to measure all HRSS benefits transactional activities and operational effectiveness. Conduct scheduled and ad hoc quality assurance audits in order to improve employee experience.

• Appropriately address human resources issues, such as attendance and interpersonal conflicts in the workplace.

THE IDEAL CANDIDATE:

• High School Diploma, GED or equivalent

• 2+ years of prior relevant experience in human resources.

THE SCHEDULE:

• Hybrid Opportunity.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Professional and personal development through programs and networking opportunities

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10603-3

Are you ready to JOIN THE SHOW? Apply today!