Manager Service Delivery (Remote in US)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Oversee daily operations of the development team for the a Medicaid Management Information Systems MMIS Contract, with deep expertise in the SDLC—particularly requirements through development. Collaborates closely with System Administration, Architecture, DBA, Release Management, and Project Management to ensure end-to-end delivery.

Your role in our mission

• Facilitate daily operational status meetings and release readiness reviews to ensure timely and high-quality technical solution delivery.
• Monitor batch processing and release dependencies, maintaining dashboards and trackers to support transparency and accountability.
• Develops demand forecasts with account teams on small to medium-sized projects to assist functional areas or departments in planning and delivering end-to-end services.
• Coordinate delivery timelines and dependencies, proactively managing risks and prioritizing initiatives with senior stakeholders.
• Partner with system administrators, DBAs, and project managers to coordinate releases and resolve delivery bottlenecks.
• Ensure SDLC deliverables—including estimates, designs, unit tests, and walkthrough documents—are completed on time and stored in appropriate repositories.
• Serve as liaison between internal teams and external partners, fostering alignment across business, technical, and operational stakeholders.
• Drive process improvements and standardization across development teams, contributing to operational efficiency and reduced delivery bottlenecks.
• Lead end-to-end delivery of work items, change orders, and defect resolutions across multiple MMIS teams, ensuring alignment with contractual KPIs and SLAs.
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
• Partner with PMO and account leadership to support weekly/monthly contractual reporting and financial outlook activities.
• Apply and communicate policies, procedures, and practices to promote shared commitment to MMIS account goals and objectives.
• Motivates and rewards employees, including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.

What we're looking for

• Bachelor's degree in business administration, engineering, information systems or related field preferred
• Nine (9) or more years of support services, project, or program experience
• Five (5) or more years of leadership or supervisory experience
• Proven experience leading end-to-end delivery of MMIS projects, including coordination of timelines, cross-functional dependencies, and defect resolution
• Experience with Agile within a Medicaid/Medicare environment

What you should expect in this role

• Opportunities to travel through your work (0-10%)
• This is a full-time permanent regular salaried (W-2) employee position.
• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• This position will remain posted to accept applications until November 18, 2025.

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The pay range for this position is $86,700 – $125,000 per year, however, the