We anticipate the application window for this opening will close on - 23 Jun 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Act boldly. Compete to win. Move with speed and decisiveness. Foster belonging. Deliver results…the right way. That’s the Medtronic Mindset — our cultural norms. Our brand is rooted in action, not just words. The Medtronic Mindset defines the expectations of our culture. Every person here plays a role in bringing it to life. We recognize your extraordinary potential to ensure future generations live better, healthier lives.

In this dynamic role, as a Senior Customer Quality Technology Manager, you will lead a team of Quality Technologists to drive the Global Customer Quality Technology Strategy and Transformation. Your efforts will focus on managing, strategizing, and implementing innovative solutions to enhance quality, ensure compliance, and reduce costs within Complaint Handling, Field Corrective Actions, and Product Hold Order processes.

The Customer Quality Technology team is dedicated to developing robust, intelligent technologies through strong collaboration with Customer Quality, Core Quality Services, GOSC, IT, and external vendors. Together, you will advance Customer Quality's vision of fostering positive patient outcomes, ensuring confident compliance, and leveraging scale through best-in-class processes and a culture of innovation.

Onsite

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. 

Responsibilities may include the following and other duties may be assigned.

• Lead in collaboration with Program Leaders the development and deployment of the Next-Gen Customer Quality Complaint Handling Program, aligning business needs with program outcomes and long-term technology strategies.

• Lead a global team of Software Engineers and Quality Application Specialists to deliver program outcomes, drive cost savings, ensure compliance, and implement preventative quality measures.

• Develop a Strong Team Culture of high engagement and Collaboration, supporting team members on their development and growth with Medtronic.

• Define and lead Customer Quality (CQ) Technology strategy across the enterprise, leveraging quality system architectures, automation, machine learning (ML), and AI in collaboration with CQ leadership, Core Quality Services, GOSC, IT, and external vendors.

• Collaborate with IT and external vendors to manage system releases, projects, and the execution of CQ system requirements.

• Partner with CQ functions and stakeholders to drive process improvements and technology advancements across the Complaint Handling lifecycle.

• Work with Medtronic’s AI teams to deliver ML/AI-driven solutions, reporting, and analytics.

• Hold external vendors accountable to meet high standards for support and technology performance.

• Develop and execute the Customer Quality technology roadmap and strategy to align with organizational goals

• Conduct a compliant validation process for quality information technology systems which requires formal validation documentation (including standard operating procedures) under appropriate federal regulations.

• Coordinate activities with clients, programmers/developers and operating personnel, domestic and, as appropriate, global.

• Identify current and anticipated requirements for compliant computerized operations and suggest methods for the identification, implementation and maintenance of the procedures, actions and documentation necessary to assure compliance according to the appropriate federal and international regulations which govern the user's applications.

• Report on the status of validation activities to fulfill regulatory requirements.

• Keep abreast of changing federal and international regulatory requirements, government audit policies, and the availability of current techniques.

• Perform system administration and configuration of quality information technology systems.

• Travel requirement: less than 25%

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident in your applican