Head of Human Resources and Talent Acquisition

Who We Are 

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.  We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.  

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.  

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.  

Position Summary

Reporting to the Chief People and Diversity Officer, the Head of Human Resources and Talent Acquisition is a key member of the HR Leadership Team, providing both strategic direction and hands-on partnership across employee relations, talent and performance management, talent acquisition, and core HR operations. As a trusted thought partner to the CPDO, this leader leverages data and operational insights to drive high-impact outcomes, inform decision-making, and elevate organizational performance. They inspire followership through credibility, clarity, and consistency while setting a high bar for talent in fostering an environment grounded in trust, integrity, accountability, collaboration, and belonging. Ideal candidates are digitally fluent with strong proficiency in AI tools and an early adopter of emerging technologies. This role is critical to enabling the company’s next phase of growth by ensuring we have the right talent, in the right roles, performing at a high level. The Head of HR & Talent Acquisition will play a key role in strengthening leadership capability, scaling our people practices, and driving a high-performance culture. 

Located at our headquarters in Naperville, IL, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required – business needs from time to time may warrant in office time on M & F.     

Responsibilities include but are not limited to:  

• Serve as a key member of the HR Leadership Team and trusted advisor to leaders and employees, aligning HR and Talent Acquisition strategies with business priorities.
• Partner with the CPDO and other leaders to design and execute talent management, retention, and talent acquisition strategies supported by scalable processes and reliable reporting.
• As a trusted thought partner to the business, provide strategic coaching and counsel to leaders to enhance organizational effectiveness, team performance, culture, and talent capability.
• Build, lead, and develop a high-performing HR and Talent Acquisition team, ensuring proactive HR partnership and a consistent, high-quality recruiting experience across the organization.
• Partner with business leaders to anticipate workforce needs and build proactive, high-quality talent pipelines.
• Drive operational discipline and consistency across HR practices, policies, and talent processes to enable scale and reduce variability.
• Leverage data and insights to inform decisions, influence strategy, and improve talent outcomes and organizational performance.
• Manage HR and Talent Acquisition processes to improve efficiency, effectiveness, and user experience.
• Partner with HRIS to enhance systems, people analytics, and reporting capabilities.
• Lead and advise on complex employee relations matters, ensuring thoughtful resolutio