Maryland Senior Consultant, Technical Client Engagement, DentaQuest

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

The opportunity:  

Technical Client Engagement Owner will play a critical role with managing and monitoring the technical aspects of the relationship with the State of Maryland client.  Candidate will build and maintain strong relationships with client, understanding their technical needs, and ensuring successful delivery of solutions, often requiring strong communication, problem-solving, and technical knowledge. 

** Candidate must reside in the state of Maryland.

How you will contribute:  

• Providing expert knowledge of the architecture surrounding the aspects related to State of Maryland and consult to Business and Technology teams when detailed application architecture knowledge is needed

• Working with Business and Information Architects to review business drivers, needs and strategies and understand implications to the application architecture

• Lead the Managed Services elements of engagements

• Ensure and Monitor day-to-day processes to be the primary contact for the following

  • Data/file exchange (eligibility, claims, etc.)

  • Correcting/confirming receipt of file delivery

  • Escalating to Client Data Management team and other SMEs as necessary

• Responsible for the Project Status/Planning and Deliverables – Reviews project plans, Project estimates, and developing project pipeline

• Works closely with the State of Maryland Manager and Division Manager to provide day-to-day oversight on project plans, resource plans and forecasts

• Collaborate with business partners and client to identify, track, develop, test, implement, maintain, and operate all interfaces necessary to meet all requirements of RFP

• Issue Management – Able to resolve project related issues escalated by project team

• Process Improvements – Proactively identifies ways to improve efficiency, increase quality, and decrease cost by applying both waterfall and agile methodologies

• Drive IT solutions through change management and training programs.

• Represent the voice of the customer by synthesizing information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing

 What you will bring with you:  

• Proven experience with five or more years as a Technical Client Engagement Owner or a similar role in software development  

• Bachelor's or Master’s degree in one of the following: Computer Science, Engineering Management Information Systems or technical Information Systems

• Candidate must live or reside in State of Maryland

• Understanding of healthcare including eligibility processing, claims adjudication systems claims process workflow such as Claim intake, pre-adjudication, adjudication rule engine, EOB, EDI is required.

• Experience in aligning product roadmaps with the client business strategy. This includes setting long-term goals, prioritizing features based on client’s needs and business value, market trends and adapting the roadmap as needed.

• Technical understating of cloud-native solutions in AWS (EC2, Lambda, API Gateway, RDS, DynamoDB, S3, IAM, Cognito, ECS, Kubernetes).

• Understanding of design, develop, and deploy scalable microservices using Python on AWS.

• Understanding of secure front-end applicati