Jobs and Careers

Customer Service Account Manager

United Statesfull_timeVerifiedPosted 3 Mar 2025

About the role

Company Snapshot Born in Miami more than a quarter of a century ago, Tuuci is the global leader in premium shade and placemaking products for hospitality, commercial, and residential outdoor settings. From locations in North America, Europe and Asia, our teams strive to meet and exceed the Tuuci vision: to help people live their best life outdoors through inspiring design, enduring performance, and convivial service. We work in a fun, fast-paced, and diverse environment in which close collaboration and the spirited exchange of ideas are encouraged. Our culture supports our vision by encouraging creativity, driving excellence, and supporting personal growth and development. Position Summary: We are looking for a Customer Service Account Manager who is passionate about delivering exceptional service and building strong relationships with both internal and external customers. In this role, you’ll become a product expert, assisting customers with inquiries, troubleshooting issues, and ensuring a seamless experience from order placement to post-purchase support. The ideal candidate is a problem-solver with excellent communication skills, technical acumen, and the ability to work both independently and within a team. Location: This position is onsite based in Miami, FL. Key Responsibilities:

Build and maintain strong relationships with customers by providing outstanding service and proactive solutions.
Communicate efficiently and professionally via phone and email to resolve inquiries quickly.
Guide customers through installation and troubleshooting processes, ensuring seamless product operation.
Address and resolve product or service issues by identifying the root cause and implementing the best solutions.
Process and track warranty claims, assisting customers in expediting resolutions.
Manage service and product complaints in CSI, ensuring timely follow-ups and case resolutions.
Provide real-time updates on order status, lead times, and changes as requested.
Maintain accurate order details in the system, including delivery dates, specifications, and shipping information.
Generate freight quotes and assist with shipping inquiries.
Collaborate with the Quality Control and Engineering teams to provide product feedback and resolve technical challenges.
Work closely with Sales to assess and process returns, ensuring smooth transactions.
Process credit memos, returns, and billing adjustments, partnering with Accounting to resolve discrepancies.
Support cross-functional teams, including Sales, Accounting, and Shipping, in problem-solving and process improvements.

What You Bring:

Exceptional communication skills – both written and verbal.
Strong project management abilities – keeping tasks organized and on track.
Tech-savvy mindset – proficiency in Microsoft Office (Word, Excel, PowerPoint).
Critical thinking skills – able to make independent decisions and take initiative.
Detail-oriented approach – accuracy and precision in handling customer interactions.
Team-player attitude – ability to collaborate across multiple departments.
Adaptability in a fast-paced environment – ability to manage shifting priorities with ease.
Reliable attendance and punctuality – a must for team success.
Education: Bachelor’s degree.
Experience: At least one year in customer service, preferably in a creative or design-related industry.