The application window is expected to close on: 07/24/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Our team is a close-knit group at the heart of Cisco’s executive customer engagement strategy. We are dedicated to building and nurturing deep relationships with C-level customers, ensuring their feedback directly shapes Cisco’s product vision and business direction. The CAB team is small but mighty, comprised of passionate program leaders and key partners who bring energy, creativity, and a true sense of ownership to every executive event. You’ll work side-by-side with Cisco, Splunk, and customer executives to deliver exceptional Customer Advisory Board experiences that strengthen both client relationships and drive Cisco’s strategic direction. If you thrive in roles where you can shape high-visibility programs, engage with industry leaders, and see the direct results of your work, we think you'll find this team both inspiring and rewarding.

Your Impact

This is a high-impact role where you will serve as the primary architect for our executive level engagement strategy, fostering deep, long-term partnerships with our most influential customers. You will facilitate high-level dialogue between Cisco’s senior leadership and our top-tier customers, ensuring that their strategic insights directly influence our product roadmaps, go-to-market strategies, and overall business direction. The ideal candidate is a seasoned professional who excels at executive communication, complex project management, and cross-functional orchestration.

• Strategy & Governance: Develop and execute the annual strategy for global and regional CABs, ensuring alignment with Cisco’s corporate priorities and business unit objectives.

• Executive Engagement: Act as a trusted advisor to Cisco’s leadership team, preparing them for high-stakes interactions with customer executives. Manage the end-to-end experience for board members, including onboarding, meeting agendas, and ongoing engagement.

• Content Curation: Partner with product management and marketing teams to develop compelling, strategic agendas that address the top business challenges of our customers.

• Influence & Insights: Formalize the feedback loop between CAB members and Cisco’s internal product and engineering organizations. Track, report, and drive action on customer insights to ensure measurable business impact.

• Cross-Functional Leadership: Collaborate with Sales, Customer Experience (CX), and Marketing teams to ensure a unified and premium experience for board members across all touchpoints.

• Operational Excellence: Manage program logistics, including digital collaboration platforms, event planning, and performance metrics, ensuring the program scales effectively.

Minimum Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field; MBA preferred.

• 8+ years of experience in customer advocacy, executive relations, or strategic program management within a large-scale technology company.

• Prior experience leading executive customer advisory boards, managing executive-level relationships and facilitating high-level discussions.

• Project management skills, with the ability to lead cross-functional initiatives in a highly matrixed environment.

Preferred Qualifications

• Exceptional written and verbal communication skills, with the ability to synthesize complex technical or business concepts for an executive audience.

• Experience in the networking, cybersecurity, or SaaS industry.

• Ability to navigate ambiguity and influence senior stakeholders without direct authority.

• High level of emotional intelligence and professional maturity.

• Data-driven mindset with the ability to measure program ROI and influence internal product roadmaps.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happ